Account Manager (Creative Services)

DS Smith; Ely; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading sustainable packaging company is seeking a dynamic Account Manager to join their Creative Services team. This full-time, home-based role involves managing client relationships, ensuring customer satisfaction, and driving sales within the retail marketing environment. Ideal candidates have experience in trade marketing and excellent project management skills. Join us to make a positive impact through innovative packaging solutions.

Qualifications

• Demonstrable experience in retail and trade marketing environments.
• A strong communicator, able to liaise with customers.
• Excellent organisational, project management, and problem-solving skills.

Responsibilities

• Drive customer retention and satisfaction.
• Manage brand awareness for clients.
• Develop strong professional relationships with clients.

Skills

Retail and trade marketing experience

Understanding of FMCG industries

Strong communication skills

Attention to detail

Project management skills

Job description

About the role

DS Smith's Retail Marketing division is the UK's leading 3D POS business, partnering with top brands to create impactful in-store materials. We deliver award-winning POS by leveraging our world-class manufacturing expertise, from paper mills to print presses and recycling plants.

Are you an experienced creative Account Manager within a Print and POS environment ready to take the next step in your career? We have a fabulous opportunity for a dynamic and reliable individual to join our team as an Account Manager, sitting within the Creative Services team and working in collaboration with the client services department.

An Account Manager within the Creative services team, you will drive customer retention, ensuring customer satisfaction, new sales, support the implementation of the creative account plans and monitor progress against the agreed targets within a small to medium multi-site business unit. An overview of the role is as below:

• To deliver and manage brand awareness of our dedicated client base
• Act as brand guardian for our clients in production of POS and activation toolkits
• Understanding of key retailer guidelines and deliverables
• To fully understand the client values to deliver an outstanding level of service that matches that requirement specifically and work closely with the Creative Account Director on strategic growth and development
• To manage and measure regular non-operational innovation projects according to an Innovation Framework, and in line with the status and/or potential of the client
• To develop strong professional and personal relationships with the client, based on regular face-to-face interaction whether that be in person or remotely
• Support and deliver clear creative objectives and deliverables on new business opportunity to drive and manage sales and growth opportunities
• Ensure that all key project documentation is obtained, shared, and communicated seamlessly to the relevant internal and external parties in good order and in a timely manner in order to facilitate the smooth execution of any project

About you

• Demonstrable experience in retail and trade marketing environments
• An understanding of FMCG industries
• Knowledge of retailer guidelines (preferable)
• Commercially aware and comfortable dealing with the financial aspects of a role
• A strong communicator, able to liaise with customers, with a passion and enthusiasm for POS retail marketing
• Excellent attention to detail, self-motivated and able to work at pace
• Excellent organisational, project management and problem-solving skills

Location: This is a full time, home-based role with travel to our customers and our Operations site (Ely) as required.

About us

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products.We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East, and Africa (EMEA), who are experts in innovation,manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!

Fair recruitment at DS Smith

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.

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