Account Manager

Recruitment Direct; Hereford; Hybrid; GBP 40,000 - 46,000; Full time

Job summary

A recruiting agency is looking for an experienced Account Manager to join their team in Hereford. This full-time position offers a salary of circa £40,000 and a potential 10% annual bonus based on growth. Responsibilities include managing client accounts, resolving issues, and negotiating contracts. Candidates must demonstrate prior sales or account management experience and strong customer service skills. Hybrid work flexibility may be available after probation.

Benefits

25 days holiday plus bank holidays

Annual bonus potential

Flexible working hours

Qualifications

• Prior experience in sales or account management across multiple client accounts.
• Strong project and time management abilities, with the ability to work to deadlines.
• Strong negotiation and influencing skills coupled with delivering a high level of customer service.

Responsibilities

• Communicate with clients to ensure issues are resolved efficiently.
• Negotiate contracts with existing and new clients.
• Manage and stay up to date with customer accounts.
• Support internal departments in managing stock and contract requirements.
• Conduct monthly business analysis to identify lapsed accounts.
• Report monthly on KPIs and sales figures.

Skills

Sales experience

Account management

Negotiation skills

Project management

Customer service

Microsoft skills

SAP experience

Job description

Overview

We are working with an expanding south Herefordshire based client seeking an experienced Account Manager on a full-time, permanent basis to join their team. This is an exciting opportunity for a client focused and sales driven individual to manage and grow accounts whilst delivering outstanding customer service, with the support and guidance of an established and respected brand.

What you can expect

• Salary: circa £40,000, depending on experience, candidates seeking a higher salary are encouraged apply
• Potential to earn an additional 10% annual bonus based on growth
• Working Hours: Monday - Friday, 9am - 4:30pm, with some flexibility required for the needs of the business
• Office based with potential for some hybrid flexibility after successful probation
• 25 days holiday plus bank holidays

What you will be doing

• Communicating with clients to ensure issues are resolved efficiently, whist ensuring senior management are kept up to date with wider concerns
• Negotiating contracts with existing and new clients to maintain and grow accounts, increase sales, and improve profit margins
• Manages and stays up to date with customer accounts, including routine visits, contacts and interactions including both face to face and remote
• Communication across the business to maintain and ensure ongoing improvement performance
• Supports internal departments, assisting to manage the stock and contracts requirements
• Monthly business analysis to identify any lapsed or down trading accounts•Awareness of sales targets, KPI's and company budget
• Monthly reporting of KPI's and sales figures
• Understanding the supply base, keeping up to date with market conditions including active role in procurement
• Effective use of the company sales systems, to manage all interactions, sales quotes, agreements and processes

What we are looking for

• Prior experience sales or account management experience across multiple client accounts
• Strong project and time management abilities, with the ability to work to deadlines
• Strong negotiation and influencing skills coupled with delivering a high level of customer service
• Commercially astute and with a proactive approach across the business activities
• Strong computer skills across Microsoft and Sales Systems with SAP experience advantageous
• Recruitment Direct are wokring as an enployment business in relation to this vacancy, you must be able to prove your legal right to work in the UK to apply