Account Manager

Churchill Services; Greater London; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading cleaning management company in Greater London is seeking a Cleaning Account Manager to oversee a residential housing association client. The role involves leading a team of cleaning operatives, ensuring high service quality and client satisfaction. Key qualifications include strong leadership skills, experience in financial management, and knowledge of Health & Safety in the cleaning sector. Competitive salary with significant employee benefits and ongoing professional development opportunities are included.

Benefits

Employee ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

24/7 GP access

Two paid volunteering days

Exclusive perks and discounts

Ongoing training and development

Recognition and rewards

Qualifications

• Proven leadership and motivational skills.
• Experience in financial forecasting, budgeting, and performance analysis.
• Solid understanding of Health & Safety systems in cleaning.
• Experience managing commercial cleaning contracts.
• Full driving license required for travel.

Responsibilities

• Build and maintain strong client relationships for high satisfaction.
• Manage quality of service delivery across multiple sites.
• Recruit and coach cleaning teams for high performance.
• Conduct audits and reports to meet contractual requirements.
• Lead client contract and specification review meetings.
• Ensure compliance with Health & Safety legislation.
• Identify improvement and growth opportunities.

Skills

Leadership and motivational skills

Financial forecasting

Health & Safety systems knowledge

Managing commercial cleaning contracts

People management

Job description

Based across South & Southeast London

Salary £40,000 per annum + car or car allowance

We're looking for an experienced Cleaning Account Manager to join our growing London Division, overseeing a largeresidential housing association client across the South & Southeast of London. With several exciting new business wins across the capital, there's never been a better time to become part of our expanding team.

In this dynamic and fast-paced role, you'll lead and inspire a team of cleaning operatives to deliver exceptional service standards across multiple locations. Your leadership, people management, and client relationship skills will be vital in ensuring continued success and client satisfaction.

Responsibilities

• Build and maintain strong client relationships, ensuring consistently high satisfaction levels.
• Oversee and uphold the quality of service delivery across all sites.
• Recruit, manage, and coach cleaning teams, fostering a motivated and high-performing workforce.
• Conduct regular reports, audits, and project reviews to support the Regional Manager and meet contractual requirements.
• Lead contract and specification review meetings with clients to ensure ongoing alignment.
• Ensure full compliance with Health & Safety procedures and legislation.
• Identify opportunities for continuous improvement, cost efficiencies, and account growth.

Qualifications

• Proven leadership and motivational skills, with the ability to plan ahead, manage pressure, and influence at all levels.
• Experience in financial forecasting, budgeting, and performance analysis.
• A solid understanding of Health & Safety systems within the cleaning industry.
• Previous experience managing commercial cleaning contracts or working with corporate clients.
• A full driving license and the ability to travel to various sites as required.

This is an excellent opportunity for a driven professional who takes pride in maintaining high standards and delivering outstanding results. If you're ready to take the next step in your cleaning management career, we'd love to hear from you.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What's in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.