Account Manager

Kimberly-clark; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A multinational company in the United Kingdom is seeking a commercially minded Key Account Manager to expand existing client accounts across the EMEA operations. The role demands strong relationship management and strategic planning skills to enhance client satisfaction and drive long-term growth. The ideal candidate will leverage data-driven insights to forecast client needs and mentor teams around Key Account methodologies. This position offers an excellent opportunity for professional development in a dynamic environment.

Qualifications

• Proven experience in nurturing and growing existing client relationships.
• Strong data-driven decision-making skills.
• Capability to develop and motivate high-performing teams.

Responsibilities

• Drive growth by developing and maintaining strategic relationships.
• Act as a trusted advisor leveraging market insights.
• Optimize client-specific SLAs to improve delivery performance.

Skills

Client relationship management

Data-driven decision making

Team development

Job description

Job Overview

As a global sustainability staffing leader, we provide highly skilled professionals across the energy, infrastructure, and natural resources sectors. With offices in EMEA, APAC, and the Americas, we blend global reach with local expertise to deliver performance through partnership. We are looking for a commercially minded, relationship focused Key Account Manager to drive the expansion of existing client accounts across Spencer Ogden’s EMEA operations. The role emphasizes client development, strategic planning, and enhancing operational efficiencies to ensure long‑term growth and sustainable business outcomes.

Responsibilities

• Drive growth by developing and maintaining strategic relationships with high‑value clients across the EMEA region.
• Act as a trusted advisor to clients, leveraging market insights and strategic solutions to foster long‑term partnerships and uncover opportunities for business expansion.
• Develop and optimize client‑specific SLAs, focusing on improving client delivery performance and identifying new opportunities for market share growth through innovative service offerings.
• Work closely with the dedicated client development team to drive the expansion of existing client accounts.
• Identify efficiencies and improvements in processes to enhance service delivery and client satisfaction, driving expansion within existing accounts.
• Use data‑driven insights and market intelligence to forecast client needs and suggest strategic adjustments that lead to sustainable growth.
• Take ownership of strategic business planning for assigned key accounts, expanding the existing client base, driving revenue growth, and aligning operational capabilities with market needs.
• Forecast revenue opportunities, operational performance, and account‑specific needs to ensure sustainable growth aligned with Spencer Ogden’s long‑term goals.
• Leverage market trends and data insights to make timely, strategic decisions aimed at enhancing existing client relationships and driving overall business growth.
• Mentor and develop employees around Key Account methodologies and performance excellence (People & Talent Growth).

Qualifications

• Proven experience in nurturing and growing existing client relationships, focusing on expanding accounts through process and methodology improvements.
• Strong data‑driven decision‑making skills, with the ability to predict client trends and project financial performance to guide strategic growth.
• Team player who develops and motivates high‑performing teams, supporting employee engagement and talent retention.
• Accurate business performance forecasting, using insights to lead strategic decisions that support growth.