Account Manager

ConnectWise; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading global software company is seeking an Account Manager to maintain and enhance relationships with partners. This role involves proactive calling to cultivate business, conducting quarterly reviews, and ensuring client satisfaction. The ideal candidate will have a Bachelor's degree and at least 3 years of relevant experience, coupled with strong project management and customer service skills. This position offers flexible working conditions including remote and hybrid options.

Qualifications

• Ability to manage projects and processes independently.
• Advanced knowledge of successful sales initiatives.
• Ability to provide world-class customer service.

Responsibilities

• Maintain post-sales relationship with partners.
• Conduct quarterly business reviews with partners.
• Identify sales qualified opportunities.

Skills

Project management

Sales initiatives

Customer service

Time management

Detail-oriented

Knowledge of Salesforce

Education

Bachelor’s degree in a related field

3+ years of relevant experience

Tools

Salesforce

Job description

Overview

ConnectWise is a global software company with over 3,000 colleagues in North America, EMEA and APAC. Our suite helps over 45,000 partners manage their businesses, sell more efficiently, automate service delivery, and remotely control technology to deliver excellent customer experiences. We value inclusivity and encourage discovery and debate as part of our culture.

Curious? Read this opportunity to learn how you can make a difference at ConnectWise!

General Summary

The Account Manager is responsible for maintaining the post-sales relationship with our partners and acts as the ConnectWise ambassador. This role works cross-functionally with the Partner Success team to expand and diversify the partners product service offering and utilization.

Essential Duties and Responsibilities

• Provides support to the partners with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Manages and supports a pre-defined list of accounts, catering specifically to growth partners
• Focuses on outbound, proactive calls to cultivate additional business within the partner base
• Collaborates with other sellers within ConnectWise to maximize account coverage and success of the business through a sell-through approach
• Maintains regular contact with multiple contacts at each partner, learning about objectives, struggles and growth projections to increase product breadth
• Meets pre-determined sales objectives based on quota attainment and business activity
• Works with departments to answer partner questions and resolve issues in a timely manner
• Identifies sales qualified opportunities to build expansion pipeline for Sales teams
• Conducts quarterly business reviews with partners to understand objectives, challenges, and growth plans
• Proactively manages renewal notifications to ensure partners renew agreements
• Uses forecast methodology to manage existing pipeline
• Ensures Net Promoter Score / CSAT satisfaction results

Knowledge, Skills, and/or Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of successful sales initiatives typically obtained through advanced education and/or work experience
• Ability to adapt to new technology/processes as per ConnectWise product requirements
• Ability to provide world-class customer service while identifying opportunities to position sales of new and additional products and services
• Ability to effectively manage time and prioritize workload
• Organized, detail-oriented, and self-motivated
• Familiar with MEDDIC/BANT Forecast Methodology
• Knowledge of Salesforce or other CRMs

Educational/Vocational/Previous Experience Recommendations

• Bachelor’s degree required in a related field or equivalent business experience
• 3+ years of relevant experience
• Preferred: Experience with quota, account management, and technical capacities

Working Conditions

• Remote/Hybrid/Onsite depending on location
• 0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above describe the general nature and level of work performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact talent acquisition at ConnectWise or 1-800-671-6898.