Account Manager

EM Tuition; Cheshunt; On-site; GBP 30,000 - 40,000; Full time

Job summary

A specialized tutoring service in Cheshunt is seeking a Relationship Manager to build and maintain connections with stakeholders in education. The ideal candidate has over 2 years of contract/relationship management experience and excellent interpersonal skills. Responsibilities include handling enquiries, managing account documentation, and creating monthly performance reports. The company offers a supportive work environment, extensive holiday allowance, and various benefits including pension scheme and gym membership.

Benefits

32 days holiday allowance

Company pension scheme

Local gym membership after 3 months

Casual dress

Onsite parking

Qualifications

• 2+ years of experience in contract/relationship management.
• Ability to engage and work collaboratively with internal and external stakeholders.
• Strong business writing skills and ability to produce high-quality content.

Responsibilities

• Create long-term value for the business.
• Build and maintain relationships with key stakeholders.
• Manage all enquiries related to specific accounts.

Skills

Contract management

Interpersonal skills

Communication skills

Analytical skills

Project management

Education

Level 4 education or above

Job description

EM Tuition is on a mission to close the inequality gap in education by providing inclusive services for all Children and Young People (CYP).

We deliver tailored tutoring interventions for anyone missing out on or struggling to stay in education. Our provision is designed to build confidence, develop relationships, and help the CYPs we work with to progress in life and education.

These are some examples of the challenges facing the CYPs we work with.

• Chronically Disengaged
• Looked After Children
• SEMH Needs
• SEND
• Complex Needs
• Post 16

We are a small, fast-paced team based in Broxbourne, Hertfordshire, working directly with Local Authorities and schools to provide an excellent service providing education/therapy interventions to the children in their homes, community, and schools.

The successful applicant will be required to work from the office and may be required to attend onsite meetings with their accounts. Home working is allowed after probation (up to 2 days per week).

Key Responsibilities

• Create long-term value for the business.
• Work with BID Writers to bring in new business.
• Build and maintain relationships with all key stakeholders associated with allocated accounts.
• Manage all enquiries, for example, tutors, schools, and parents related to specific accounts.
• Create and communicate required information and reports.
• Attend and lead meetings with account contacts.
• Attend planning, review, medical, and safeguarding meetings as and when required.
• Ensure monthly KPIs are met and exceeded.
• Create and update related documentation for managed accounts.
• Build and maintain relationships with Tutors.
• Analyze and respond to all situations in a calm and professional manner.
• Help source and allocate the right Tutor to their allocated contracts.
• Support tutors in their location with all aspects of their role (lesson plans, communication).
• Evaluate, analyze, and monitor progress of each tutor and their learners.
• Create and present monthly reports on performance of contract.

Person Specification

• Prepared to undertake DSL training.
• Educated to level 4 or above.
• 2+ years of experience of contract/relationship management.

Requirements

• A self-starter with the ability to manage multiple projects and deadlines.
• Ability to engage and work collaboratively.
• Excellent interpersonal, time management, and communication skills.
• Respect confidentiality.
• Work in line with GDPR, safeguarding, Equality, and Diversity and PREVENT policies.
• Excellent business acumen, analytical, and statistical skills.
• Strong business writing skills and ability to produce high-quality content.
• Ability to manage multiple tasks.
• An understanding of education and related curriculum.
• An understanding of Special Educational Needs.

Company Benefits

• Holidays allowance of 32 days inclusive of 8 Bank holidays, annual increase capped at 35 days in total.
• Company pension scheme.
• Local gym membership after 3 Months.
• Casual dress.
• Onsite parking.

Our Company is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.

The successful candidate will be required to declare any convictions, cautions, reprimands, or final warnings which would not be filtered in line with current guidance, (Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020)). A criminal record will only be taken into account where the conviction is relevant to the position being applied for and will not necessarily block candidates from employment. Any decision will depend on the precise nature of the work and the circumstances and background to the offense.

EM Tuition is an Equal Opportunity Employer, committed to diversity and inclusion. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. EM Tuition has a diverse workforce that is representative at all job levels.