Account Manager

Churchill Group; Cambridge; On-site; GBP 34,000 - 36,000; Full time

Job summary

A leading service management company based in Cambridge seeks an experienced Cleaning Account Manager to oversee cleanliness and customer service across various sites. You will lead a team of over 60 staff, focusing on client satisfaction and compliance with health and safety procedures. A management qualification and commercial client experience are desirable. This role offers a salary of £34,000 – £36,000 per annum plus perks and benefits.

Benefits

Company car

24hr online GP access

Paid volunteering days

250 perks and exclusive deals

Training and development opportunities

Recognition and awards programmes

Qualifications

• Ability to influence stakeholders at all levels.
• Capacity to plan ahead and work under pressure.
• Flexible approach to meet diverse client needs.

Responsibilities

• Lead a team of over 60 staff ensuring cleanliness and service standards.
• Maintain strong client relationships and manage service delivery.
• Conduct regular reviews and audits as needed.

Skills

Strong leadership and motivational abilities

Experience in financial forecasting, budgeting, and analysis

Knowledge of Health and Safety systems

Previous experience with commercial clients

Full driving license

Education

Management Qualification

Job description

Based across Cambridge

£34,000 – £36,000 per annum + Company Car

We’re looking for a proactive and experienced Cleaning Account Manager to join our Central division, managing a diverse multisite portfolio of education and corporate clients across Cambridge.

Reporting to the Operations Manager, you’ll lead a team of over 60 staff, including supervisors and cleaning operatives. Your key focus will be to ensure exceptional standards of cleanliness and customer service are consistently delivered across all sites.

Overview

As a Cleaning Account Manager you’ll be:

• Maintaining strong client relationships with high levels of satisfaction
• Providing and maintaining the quality of service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager
• Hold regular contract and specification review meetings with customers
• Be responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth

Qualifications

As a Cleaning Account Manager you’ll have:

• Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels
• Experience in financial forecasting, budgeting, and analysis
• A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved
• Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs
• A full driving license and the ability to travel to various sites as required

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

• We are employee-owned, making you a beneficiary of our future success
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining stars

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.

Please note: A basic DBS check is required for this role

Qualifications

Key Qualifications

• Management Qualification

Keywords: Cleaning Account Manager, Cleaning, Cambridge