Account Manager

Mitie; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company in Brighton is seeking an experienced Account Manager to oversee a portfolio of high-profile PFI projects. The successful candidate will have full leadership and financial responsibility, focusing on operational and commercial compliance. Responsibilities include managing a team of site-based Facilities Managers, building strong customer relationships, and ensuring adherence to compliance processes. Essential qualifications include IOSH or NEBOSH certification and significant facilities management experience, with a strong emphasis on communication and leadership skills.

Qualifications

• Significant experience in facilities management.
• Ability to manage various relationships and stakeholders.
• Experience in a similar role.

Responsibilities

• Manage a portfolio of high-profile PFI projects.
• Lead and motivate a support services team.
• Ensure operational and commercial compliance.

Skills

Team leadership

Strong communication skills

Operational compliance

Customer relationship management

Education

IOSH or NEBOSH Certification

Tools

MS Office suite

Job description

Overview

We are currently recruiting for an experienced Account Manager to manage a portfolio of high-profile PFI projects, responsible for total facilities management. The successful applicant will have full leadership and financial responsibility with a primary focus on operational and commercial compliance. You will lead, develop, manage, and motivate a support services team to the Mitie standards, ensuring that the client receives services of the highest quality. You will also support the Regional Account Manager in the development of the business strategy in line with current and emerging client needs.

Main Duties

• Customer
  • Build long-term, sustainable customer relationships
  • Offer an exceptionally high standard of customer support
  • Management of NPS (Net Promoter Score) and annual engagement targets
• People
  • Manage a team of site-based Facilities Managers within the specific contract, including their adherence to all compliance processes, policies and procedures
  • Work closely with the Regional Account Managers to ensure efficiency and visibility on all aspects of the contractual relationship
  • Manage the recruitment, induction and training for team when required
  • Manage succession planning for team, including annual reviews, 1:1's etc.
  • Manage payroll for team of Direct Reports
  • Manage disciplinaries, appeals grievances etc. for team when required
• Service Delivery
  • Manage service obligations and output specifications
  • Understand contractual SLA's and KPI's
  • Management of contractual obligations, to be delivered within contracted timescales
  • Management of commercial obligations, via the obligations tracker, to be delivered within contracted timescales
  • Management of lifecycle and additional works
  • Highlight and escalate areas of potential service improvement
  • Be the nominated RP (Responsible Person) for various contract compliance
• Finance
  • Management of cashflow by account including the P&L, accrued income, resource, labour and recharging
  • Management of PO and GRN processes
  • Highlighting areas of profitability
• Compliance
  • End-to-end management of statutory PPM and reactive works, assurance and compliance in collaboration with the relevant teams
  • Ensuring compliance of Mitie processes, policies and procedures for sites and contracts
  • Ensure compliance is achieved, analysed and reported
  • Manage risk registers, BCP's and other risk measures
  • Produce reports in line with contractual and business requirements
  • Management of overall site and contract audit checks
  • Management and compliance of all aspects of site and contract related Health & Safety
  • Awareness and implementation of company safeguarding policies and procedures
  • Promote and safeguard the welfare of children and adults at risk who use the facilities in which Mitie operate
  • Be aware of and comply with policies and procedures relating to safeguarding, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person

What we are looking for

The successful applicant will ideally have PFI experience, but must have significant FM experience. They will be an excellent leader, and be capable of managing different relationships and stakeholders simultaneously.

Essential

• IOSH or NEBOSH Certification
• Undertake enhanced vetting (DBS/PVG etc.)
• Experience within a similar role
• IT literate, with experience using MSOffice suite
• The ability to lead, manage and develop a team of direct reports
• Strong communication skills, with the ability to effectively communicate across hierarchies and departments

Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.

If you are working in regulated activity please note that you are subject to the following:

• It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
• This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.