Account Manager

CloudScope; Attleborough; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading digital marketing agency on the outskirts of Norwich is seeking an enthusiastic Account Manager to foster client relationships and drive satisfaction. In this pivotal role, you will manage a portfolio of clients, guide them through digital projects, and ensure exceptional results. The ideal candidate will bring proven account management experience and a passion for delivering outstanding service. This position offers a salary of £30,000 - £45,000 with regular reviews in a supportive hybrid work environment.

Benefits

Regular salary reviews

Collaborative environment

Influence on client direction

Qualifications

• Experience in a technology-focused Account Management role.
• Ability to build strong, lasting relationships with clients.
• Dynamic and results-focused mindset required.

Responsibilities

• Manage a dedicated portfolio of clients.
• Lead customer communication and relationship development.
• Collaborate with Project Managers to ensure client goals are met.

Skills

Exceptional client service

Proven experience in Account Management

Excellent interpersonal skills

Problem-solving skills

Job description

Account Manager

Norwich (Outskirts), Norfolk

£30,000 - £45,000 + regular salary reviews

40 hours per week, Monday-Friday Hybrid: 1 day WFH after probation

Do you thrive on building strong client relationships, guiding businesses through digital projects and ensuring they achieve exceptional results? This is your chance to step into a pivotal account management role where your work directly influences client success, satisfaction and long-term partnerships.

CloudScope is delighted to be recruiting on behalf of a well-established and fast-growing digital marketing agency on the outskirts of Norwich. They're now searching for a driven, relationship-focused Account Manager to join their expanding team and play a key role in shaping outstanding client experiences.

This agency is known for its people-first culture, its strong commitment to employee development, and its values anchored in collaboration, well-being and transparency. With ongoing growth across their digital services, they're offering a role where no two days are the same — giving you the variety and challenge that keeps work exciting.

As an Account Manager here, you won't just manage accounts; you'll become a trusted strategic partner to your clients, helping them maximise the agency's digital, technical and marketing services.

Why this role is rewarding:

• Client communication becomes meaningful: You'll lead conversations that help shape digital roadmaps and influence real business outcomes.
• Relationship building becomes powerful: You'll connect with key stakeholders, VIPs and decision‑makers, becoming their go‑to expert.
• Problem‑solving becomes satisfying: You'll proactively identify opportunities, resolve challenges, and celebrate measurable improvements.
• Onboarding becomes impactful: You'll help new clients start strong with clarity, trust, and confidence in the agency's service.
• Strategic oversight becomes motivating: you'll collaborate closely with Project Managers to ensure all planned work aligns with client goals.

Your success will be measured through client retention and satisfaction, giving you clear, rewarding goals and the satisfaction of seeing your work directly contribute to long-term partnerships.

What You Should Bring:

• A passion for delivering exceptional client service
• Proven experience in Account Management
• Excellent interpersonal and communication skills
• Experience in a technology‑focused AM role
• Ability to build strong, lasting client relationships
• Confident decision‑making and negotiation skills
• Dynamic, enthusiastic and results‑focused mindset
• Reliability and consistency
• Strong problem‑solving skills

Role Responsibilities:

• Manage a dedicated portfolio of clients
• Lead customer communication, reviews and relationship development
• Host and run client meetings, including VIP stakeholder sessions
• Drive growth conversations to identify new opportunities
• Support seamless onboarding for new clients
• Develop a deep understanding of each client's brand, objectives and industry
• Collaborate with Project Managers to ensure planned work meets client goals
• Maintain high retention and satisfaction scores through CRM‑driven KPIs

What's in it for you?

• £30,000 - £45,000 salary, depending on experience
• Regular salary reviews to reward your growth and performance
• A supportive, ambitious and collaborative environment
• The opportunity to work closely with talented digital, technical and project teams
• A role with genuine influence on client direction and success

If you're a motivated Account Manager who loves building relationships, driving client success and delivering outstanding service, we'd love to hear from you.