Account Management

Smart10Ltd; Stevenage; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing payroll services company in Stevenage is seeking a driven Account Manager to manage client accounts and support workers through onboarding and payroll processes. Ideal candidates will exhibit strong organizational skills and a customer-focused attitude. This full-time position involves resolving queries, ensuring compliance, and building strong client relationships within a dynamic office environment. Salary ranges from £25,000 to £30,000 pa depending on experience. Opportunities for professional development and progression are provided.

Benefits

Discounted gym membership

Private healthcare

Structured training and progression opportunities

Qualifications

• Previous experience in payroll, recruitment or compliance is an advantage.
• Ability to explain information clearly to clients and candidates.
• Comfortable speaking with a wide range of people.

Responsibilities

• Manage a dedicated portfolio of client accounts.
• Oversee the full onboarding process for new workers.
• Carry out right to work and compliance checks.
• Resolve queries related to pay and onboarding.

Skills

Confident and professional communication

Organizational skills

Customer-focused attitude

Attention to detail

Problem-solving skills

Job description

Account Manager

Location: Stevenage, Hertfordshire, fully office based
Salary: £25,000 to £30,000 pa (depending on experience)
Hours: Full time, Monday to Friday, 08:30 to 17:30
Contract: Permanent

Benefits

• Salary between £25,000 and £30,000 pa (depending on experience)
• Discounted gym membership after qualifying period
• Private healthcare after qualifying period
• Full‑time, office‑based role within a growing business – offering payroll client services to individuals and businesses
• Structured training and progression opportunities
• Supportive team environment with long‑term career development

The Role

Our client is looking for a confident and driven Account Manager to join their growing payroll operations team at their Stevenage head office. This role will see you taking ownership of a portfolio of clients while supporting their workers through the full onboarding and payroll processes. You will act as a key contact for both clients and candidates, ensuring a smooth, compliant and highly professional service at all times. This is a hands‑on, fast‑paced position suited to someone who enjoys building relationships, problem solving and working as part of a busy, collaborative office.

Key Responsibilities

• Manage a dedicated portfolio of client accounts across multiple sectors
• Oversee the full onboarding process for new workers, ensuring all details are correct for payroll deadlines
• Carry out right to work checks, as well as compliance checks, in line with current UK legislation
• Explain payroll structures clearly to workers so they fully understand their pay & the payroll processes
• Handle inbound calls and emails, resolving queries related to pay and onboarding, offering a service of excellence to all those you support
• Liaise closely with the payroll team to ensure accurate weekly payments are processed in a timely and efficient manner
• Develop strong, long‑term relationships with clients through excellent service delivery

About You

• Confident, professional, and comfortable speaking with a wide range of people
• Be highly organised with strong attention to detail
• Will be able to explain information clearly and simply to everyone you support
• Have a customer‑focused attitude with a calm, solutions‑driven approach
• Previous experience in payroll would be beneficial, or recruitment or compliance is an advantage, but not essential
• Will enjoy working in a fast‑paced, office‑based environment

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.