Account Handler - Quality Assurance/Insurance Documentation

National African-American Insurance Association (NAAIA); Broadland; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading insurance firm is seeking an Account Handler for a hybrid role based in Norwich. The successful candidate will support the CMF Europe team by coordinating business flow, ensuring quality assurance, and preparing Market Reform Contracts. Ideal candidates should have strong attention to detail, excellent communication skills, and the ability to work under pressure. This role offers opportunities for professional development within an inclusive culture.

Benefits

Professional development opportunities

Inclusive culture

Career opportunities and benefits

Qualifications

• Strong attention to detail with a methodical and conscientious approach.
• Quick to take on-board new information, which is technical in nature.
• Ability to cope with cyclical nature of the business.

Responsibilities

• Coordinate and monitor the flow of business from CMF Zurich/Liechtenstein/Nordics.
• Prepare Market Reform Contracts using templates for clients.
• Review and respond to queries from internal colleagues and clients.

Skills

Attention to detail

Planning and organisational skills

Written and verbal communication skills

Ability to work under pressure

Numeracy skills

Job description

Join the Facultative team as an Account Handler supporting the CMF Europe team. Carpenter Marsh Fac (CMF) is the unified facultative reinsurance business in Europe created by the merger of the facultative operations of Marsh and Guy Carpenter in October 2024.

This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.

What can you expect?

• Fantastic opportunity t o provide support to existing CMF Switzerland/Liechtenstein and Nordics based colleagues in servicing complex major multi-national risks and a multi product line portfolio of business
• The successful candidate will contribute towards and/or meet internal targets in respect of error reduction, quality checking & processing, in relation to all CMF product lines.
• Previous insurance experience would be ideal.

We will count on you to:

• Coordinate and monitor the flow of business from CMF Zurich/Liechtenstein/Nordics into Operations
• Prepare Market Reform Contracts and Endorsements (MRCs and MRCEs) using our document templates and adapt these based on information received from our clients and input from the broking team
• Calculate applicable taxes using our tax tool
• Arrange for new clients to be set-up on our systems
• Take responsibility for Quality Assurance checking in relation to procedures, compliance standards, FCA and other regulatory body guidelines.
• Take effective control and management of internal targets in respect of: Workflow, Contract Certainty, Premium Warranties, Payments, MRCE Workflow, Late Signings
• Monitor and track of MRCE documents
• Manage the broking of MRCEs / alterations identified within the de-broke/tidy process
• Review and respond to queries emanating from internal colleagues, markets and clients
• Be part of a "technical centre of excellence" for CMF, consistently delivering quality professional advice to clients, colleagues and markets

What you need to have:

• Strong attention to detail with a methodical and conscientious approach
• Planning and organisational skills
• Excellent written and verbal communication skills
• Ability to work under pressure
• Quick to take on-board new information, which is technical in nature.
• Ability to cope with cyclical nature of the business
• Solid numeracy skills

What makes you stand out:

• Previous Insurance experience
• Experience within a similar role

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.