Account Handler

Everywhen; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading independent Insurance Broker in Tees Valley is looking for an Insurance Account Handler to manage client portfolios and build strong relationships. The role offers a competitive salary, generous bonus structure, and numerous benefits, including 26 days holiday, career progression opportunities, and support for professional qualifications. This position is perfect for someone with experience in customer service and a proactive approach to client management in the insurance sector.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

CII or ACII qualifications support

Pension scheme

Mental and physical wellbeing support

Paid volunteering day

Spotlight Awards recognition

Qualifications

• 3-4 years of experience in the Insurance industry preferred.
• Confidence to interact with clients both on the phone and face to face.
• Resilience to adapt to changes in a dynamic environment.

Responsibilities

• Support and manage a designated client portfolio.
• Act as the first point of contact for clients.
• Build and maintain strong relationships with clients.
• Assist clients with their queries as they arise.

Skills

Customer service experience

Proactive and initiative-driven

Strong communication skills

Ability to work well in a team

Positive outlook

Job description

About the Company

Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Darlington.

Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday (no weekends here!) earn a basic salary relative to your experience as well as a generous bonus structure. You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers.

About the Role

So, what does the role of an Insurance Account Handler here involve? Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success.

Responsibilities

• Support a designated client portfolio.
• Act as the first point of contact for clients.
• Build strong relationships with clients.
• Support clients with queries as they arise.

Qualifications

• Insurance Industry experience is needed for this role. Ideally 3-4 years.

Required Skills

• Ability to bring your best self to work every day.
• Proactive and able to use initiative.
• Willingness to learn and be curious.
• Confidence to work with clients both on the phone and face to face.
• Experience in customer service.
• Ability to work well with your team.
• Positive outlook and engaging personality.
• Resilience to adapt to changes.
• Demonstrate honesty and integrity.

Preferred Skills

• Experience in a financially regulated organisation.

Pay range and compensation package

In return you will be welcomed and supported by our family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are :

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire group.
• Gain CII or ACII qualifications to boost your knowledge and career prospects.
• Pension scheme for when you feel it’s time to retire.
• 24-hour support for physical and mental wellbeing.
• 1 days paid volunteering day to give back to our communities.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

Equal Opportunity Statement

So, what are you waiting for? Apply today and one of our team will be in touch.