Account Handler

hireful; Malvern; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in Malvern is seeking an Account Handler to deliver outstanding service to a portfolio of clients. The role involves accurate policy administration, timely renewals, and close collaboration with team members to meet client needs. Ideal candidates will possess a client-first mindset, attention to detail, and strong organizational skills. Professional development and career progression opportunities are available.

Qualifications

• Client-first mindset with professional integrity.
• Proactive, organised, and resilient under pressure.
• Collaborative team player with a continuous improvement mindset.
• High attention to detail; strong organisation and time management.
• Experience in insurance broking or client servicing (Desirable but not essential).

Responsibilities

• Learn Scheme binder and Open Market business as directed.
• Administer new business, renewals, and mid-term adjustments.
• Enforce Underwriting Guides for Scheme business.
• Meet service standards for handling renewals and new business.
• Provide technical advice and guidance to clients.
• Maintain client relationships with excellent customer service.
• Liaise with the Claims Department as necessary.
• Deal with accounts queries.

Skills

Client-first mindset

Proactive and organised

Collaborative team player

Attention to detail

Experience in insurance broking

Job description

Overview

Account Handler Deliver outstanding servicing to a portfolio of clients, ensuring accurate policy administration, timely renewals, and effective liaison with insurers to secure appropriate cover and competitive terms.

Responsibilities

• To learn all Scheme binder and Open Market business as directed by the Commercial/Claims Manager.
• To administer new business, renewals and mid-term adjustments for clients using Scheme binders and/or Open Market.
• To learn and enforce Underwriting Guides for the Underwriting of Scheme business and underwriting processes for Open Market.
• To meet all service standards for the handling of renewal, new business and/or MTA’s as directed by the Commercial/Claims Manager.
• To review files and provide technical advice and guidance to clients and prospective clients.
• Work closely with other team members to ensure any client receives a prompt and efficient response. To deal with all referrals from the Affinities Department.
• To maintain client relationships by providing excellent customer service. Ensuring work is carried out with accuracy, confidentiality and deadlines are met.
• To liaise with the Claims Department as and when necessary.
• Deal with accounts queries.

Qualifications

• Client-first mindset with professional integrity.
• Proactive, organised, and resilient under pressure.
• Collaborative team player with a continuous improvement mindset.
• High attention to detail; strong organisation and time management.
• Experience in insurance broking or client servicing (Desirable but not essential).

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to us.

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