Account Executive - Natural Resources Upstream

Willis Towers Watson; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global insurance firm is seeking to enhance client service within the Natural Resources sector. Candidates will focus on building client relations, collaborating with various teams, and ensuring compliance. Extensive experience in the insurance industry is required, particularly in the energy upstream sector. The role offers a comprehensive benefits package, including hybrid working options, 25 days of annual leave, and a defined contribution pension scheme with matched contributions.

Benefits

Private healthcare

Life insurance

Defined contribution pension scheme

25 days annual leave

Volunteer day

Employee assistance programme

Qualifications

• Extensive experience in the insurance industry, especially in the energy upstream sector.
• Willingness to complete Certificate CII is beneficial.
• Strong analytical and problem-solving abilities required.

Responsibilities

• Build and maintain strong client relationships and collaborate with internal teams.
• Support CRM updates, manage documentation, and uphold compliance.
• Liaise with clients and key market contacts to deliver ongoing client service.

Skills

Insurance Industry experience in the energy upstream sector

Proficient in Microsoft Word, PowerPoint, and Excel

Excellent communication and interpersonal skills

Ability to manage multiple clients and projects simultaneously

Excellent analytical and problem-solving abilities

Education

Certificate CII (beneficial)

Job description

This position is integral to delivering exceptional client service within the Natural Resources sector. The role involves building and maintaining strong client relationships, collaborating closely with Account Executives, Account Directors, and Broking Teams. You will act as a key liaison between internal teams and external stakeholders, ensuring seamless post‑placement activities and adherence to operational standards.

Responsibilities include supporting CRM updates, managing documentation checks, and upholding compliance with company policies and quality metrics. The role requires proactive stakeholder management across global WTW offices and Natural Resources locations.

The Role

• Liaise with clients and develop strong relationships, interaction scoped between Account Executive and Account Director/Team Leader and Account broker(s).
• Work closely and maintain working relationships with key market contacts (and the Broking Team) as required.
• Be part of a team that delivers the end‑to‑end ongoing client service, adhering to standardised policies, procedures and service standards.
• Provide Second Pair of Eyes (SPOE) checking on placement documentation throughout the placement process, subject to management approval and formal training completion.
• Liaison with Natural Resources Gateway team members, A&S team and Mumbai colleagues to facilitate all post‑placement activities.
• CRM Dynamics Sales Hub for prospects with nominated CRM Updaters (in close co‑operation with Growth Leaders and/or sales and strategy focused colleagues as appropriate) including budgeting and collection of engineering fees.

Adherence to and accountability for

• Ensure adherence to all work practices such as Client Excellence Model (CEM) Contract Builder, Broking Platform,ぜFair Market Appraisal, Document Management System, and the like.
• Key operational metrics such as Business Quality Management (BQM).
• Completion of all compulsory training and Continuing Professional Development (CPD) hours.
• Manage stakeholders across WTW including but not limited to WTW Network offices, Natural Resources locations globally.

Qualifications

• Extensive Insurance Industry experience in the energy upstream sector.
• Study towards or willingness to complete Certificate CII beneficial.
• Proficiency in Microsoft Word, PowerPoint and Excel.
• Excellent communication and interpersonal skills.
• Ability to manage multiple clients and projects simultaneously.
• Excellent analytical and problem‑solving abilities.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You will receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, an employee assistance programme, and a fully paid volunteer day to make a difference in your community. You can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection and much more.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview होने workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail].