Account Executive - Client Retention

The Portfolio Group; Manchester; On-site; GBP 50,000; Full time

Job summary

A leading recruitment agency in Manchester is seeking an experienced Account Executive focused on client retention. You will manage a portfolio of clients, ensuring high renewal rates and delivering exceptional service. This position offers a competitive salary and uncapped commission with additional performance-based incentives. Strong negotiation skills and B2B experience are essential for success in this dynamic role that promises career advancement within a supportive environment.

Benefits

Competitive salary

Performance-based incentives

Ongoing training and development opportunities

Qualifications

• Proven experience in an Account Executive or retention-focused role.
• Strong negotiation and communication skills.
• Comfortable working with KPIs and retention targets.

Responsibilities

• Manage and nurture a portfolio of clients.
• Drive strong retention and renewal rates.
• Conduct renewal negotiations and handle retention discussions.
• Identify and promote additional services and upsell opportunities.

Skills

Negotiation skills

Communication skills

B2B experience

Organizational skills

Microsoft Office proficiency

Client retention focus

Job description

Job Title: Account Executive - Client Retention

Location: Manchester, office based.

Competitive salary, bonus and uncapped commission - OTE 50k

We're looking for a driven and experienced Account Executive with a passion for client retention to join our key clients growing Relationship Management team. This is a fantastic opportunity for someone who thrives on building strong client relationships, delivering value, and consistently achieving high renewal rates.

You’ll manage a portfolio of clients with a focus on retention and renewal success. Acting as a key point of contact, you’ll deliver outstanding service, identify opportunities for growth, and ensure a positive client experience that drives long‑term partnerships.

Day-to-Day Responsibilities

• Manage and nurture a portfolio of clients
• Drive strong retention and renewal rates
• Conduct renewal negotiations and handle retention discussions
• Identify and promote additional services and upsell opportunities
• Deliver new client implementations
• Maintain accurate CRM records and performance reports
• Engage with internal teams to ensure a seamless client experience
• Communicate with clients via phone, video, email and occasional face‑to‑face meetings

What you Bring to the Team

• Proven experience in an Account Executive or retention-focused role
• B2B experience
• Strong negotiation and communication skills
• Highly organised with excellent attention to detail
• Confident, proactive, and results-driven
• Comfortable working with KPIs and retention targets
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• A positive, flexible and energetic approach

Why Join my client

This is a great opportunity to join a fast-growing business where your performance directly contributes to client satisfaction and company success. Apply now if you’re ready to take the next step in your career in client retention and account management.

What my client offers

• Competitive base salary + Average OTE 50k + Excellent Benefits with achievable bonuses allowing you to directly benefit from your successes.
• Performance-based incentives, bonuses, and regular team celebrations to reward and acknowledge your hard work.
• Professional and supportive development with ongoing training and opportunities for career advancement within the company.

How to Apply

If you are a motivated sales professional looking to take your career to the next level and reap the rewards of your dedication, apply now by sending your CV to (url removed) or click apply.

I look forward to receiving your application!

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