Account Executive

Internwise; Edenbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic digital agency in Edenbridge is seeking an Account Manager to handle client relationships and ensure exceptional service. You will be responsible for managing existing clients, upselling services, and delivering project updates. The ideal candidate is studying a degree in a relevant field, possesses strong communication skills and a keen attention to detail. Enjoy varied experiences across multiple industries and learn directly from senior stakeholders in a supportive environment.

Benefits

Accelerated learning curve

Exposure to multiple departments

Supportive team environment

Qualifications

• Experience in a customer-centric role, either over the phone or face-to-face.
• Strong business writing skills and ability to produce high quality documents.
• Ability to demonstrate strong commercial awareness.

Responsibilities

• Account Management of existing clients.
• Organising and attending regular client meetings.
• Deliver account updates in weekly meetings.

Skills

Outstanding verbal and written communication skills

Attention to detail

Analytical mind and enthusiasm for problem solving

Empathy towards clients

Strong organisational skills

Education

Studying a degree in Business Management, Marketing, Digital Media or similar

Tools

Microsoft Office Suite

Job description

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Key responsibilities:

• Account Management of existing clients, handling ongoing requests within their support and maintenance packages, and upselling additional work and services to maximise revenue
• Working with the rest of the team to understand clients’ requirements, ask appropriate questions, and come up with the right solutions to meet their needs
• Organising and attending regular client meetings to review progress and discuss future work
• You should position yourself as a ‘sustaining resource’ in the eyes of your clients – a member of their own team – by consistently demonstrating exceptional communication skills and a proactive nature
• Deliver account updates in weekly meetings, identifying blockers to overcome, and opportunities for further sales and revenue growth
• QA and testing of web and mobile project updates
• Writing case studies and attaining positive reviews from your clients on Google and Trustpilot
• Contributing to chilliapple’s overall marketing efforts, including attending networking events and exhibitions, and writing content for blogs and PR releases

Key traits required:

• Outstanding verbal and written communication skills
• Exceptional attention to detail
• An analytical mind and enthusiasm for problem solving
• Open and honest
• Able to demonstrate empathy towards clients
• Well organised with an ability to prioritise tasks
• A real desire to learn new skills
• A team player with a strong work ethic

What’s in it for you?

The sheer variety within our client base, and their unique requirements, will expose you to a range of different industries. You’ll pick up comprehensive technical knowledge within the first few months, and will benefit from an accelerated learning curve. Your experiences with one client will enable you to be more consultative with the next, and the rest of the Account Management team will be on hand to offer support whenever it’s needed.

You’ll also be exposed to every department of the business. There’s no rigid corporate hierarchy so you’ll be learning directly from senior stakeholders. You’ll learn about marketing and product, sales and negotiations, revenue forecasting and budgeting, operations management and much more.


Qualifications
Key skills, qualifications & experience:

• Studying a degree in Business Management, Marketing, Digital Media or similar
• Experience in a customer-centric role, either over the phone or face-to-face
• Strong business writing skills and ability to produce high quality documents
• Able to demonstrate strong commercial awareness
• Experience in a revenue generating role is advantageous
• Proficient in the use of the Microsoft Office suite
• Some knowledge of the design and development process for websites or mobile applications is a distinct advantage]]>