Account Director – Direct Mail

Harrison Scott Associates; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading marketing production firm in Greater London is seeking an experienced Account Director to manage key client relationships and oversee the successful delivery of high-volume direct-mail campaigns. The role requires a deep understanding of direct mail manufacturing processes and entails acting as the strategic lead for major client accounts. The ideal candidate will have proven experience in account management, excellent communication skills, and the ability to manage complex live projects effectively. This position offers a competitive salary and opportunities to work with major national brands.

Benefits

Competitive salary and benefits package

Opportunity to work with major national brands

Stable, growing organisation

Qualifications

• Proven experience as an Account Director, Senior Account Manager, or Client Services Lead within a direct-mail manufacturing environment.
• In-depth understanding of print production, data processing, personalisation, enclosing, finishing, and mailing workflows.
• Highly organised and detail-driven, with experience managing multiple complex live projects.

Responsibilities

• Act as the strategic lead for major client accounts in the Direct Mail sector.
• Oversee the full lifecycle of direct-mail campaigns from planning to delivery.
• Work closely with production teams to ensure smooth workflow and accurate job bookings.

Skills

Account Management

Direct Mail Production

Forecasting Workloads

Communication Skills

Problem Solving

Job description

About the Role

A leading marketing production and direct-mail fulfilment organisation is seeking an experienced Account Director to oversee key client relationships and ensure the successful delivery of complex, high-volume direct-mail campaigns.

This is a senior customer-facing role that requires deep, hands-on understanding of Direct Mail manufacturing processes — not print management.

The successful candidate will be responsible for managing major accounts, guiding clients through the full production lifecycle, and ensuring operational excellence from brief to dispatch.

Key Responsibilities

• Act as the strategic lead for major client accounts in the Direct Mail sector.
• Oversee the full lifecycle of direct-mail campaigns from planning to production and delivery.
• Work closely with production teams to forecast work volumes, book jobs accurately, and ensure smooth workflow.
• Provide expert guidance on print production, data handling, personalisation, enclosing, and postal optimisation.
• Anticipate client needs, resolve issues proactively, and ensure all projects meet quality, cost, and time expectations.
• Produce accurate job estimates and schedules, working collaboratively with internal manufacturing teams.
• Maintain strong, consultative relationships with senior client stakeholders.
• Analyse campaign performance and production data to drive continuous improvement.

About You

• Proven experience as a Account Director, Senior Account Manager, or Client Services Lead within a direct-mail manufacturing environment.
• In-depth understanding of print production, data processing, personalisation, enclosing, finishing, and mailing workflows.
• Experience forecasting workloads, planning capacity, and booking jobs directly into production.
• Highly organised, detail-driven, and comfortable managing multiple complex live projects.
• Excellent communication skills and the ability to manage large clients with confidence and credibility.
• Commercially aware with strong problem-solving and decision-making skills.

The Offer

• Competitive salary and benefits package
• Opportunity to work with major national brands and high-profile marketing campaigns
• A stable, growing organisation with significant investment in technology and production capability
• Supportive, collaborative operational and client-service teams