Account Director

Raptor; Greater London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A marketing agency in London is seeking an Account Director to lead key client accounts and ensure their profitability and growth. The candidate will manage campaign budgets, develop new business opportunities, and oversee team performance. Ideal candidates have at least 5 years of client services experience in a full-service agency. The role offers a salary between £55,000 and £65,000, alongside benefits like a pension scheme, bonus structure, and generous holiday allowance.

Benefits

24 days holiday per year

Pension scheme

Bonus scheme

Vitality Health

New business incentives scheme

Annual summer & Christmas parties

Team building & agency activities

Discounts on local & national brands/businesses

Qualifications

• Minimum 5 years experience in a client services role, ideally within an experiential or full‑service agency.
• Experience with multi‑channel briefs linking digital and physical.
• Ability to juggle multiple projects and clients in a fast‑paced environment.

Responsibilities

• Lead 2-3 key client accounts, ensuring profitability and growth.
• Manage campaign budgets, ensuring retention and profitability.
• Develop new business opportunities with agency clients.

Skills

Integrated campaign understanding

Client relationship management

Team management

Ability to juggle multiple projects

Job description

Position: Account Director
Location: London
Reporting to: Group Account Director

Overview

Raptor exists to bridge the gap between brands and the real lives of young people. We are a multidisciplinary marketing agency operating at the intersection of where youth meets culture.

In today’s ever‑evolving cultural landscape, young audiences expect more from the companies they engage with. Authenticity is non‑negotiable, and therefore its imperative brands must speak to youth culture in ways that resonate both deeply and accurately.

At Raptor, we support our clients in navigating this complex terrain by tapping into the real voices and lived experiences of young people around the world.

With a global insight network of over 10,000 young individuals, we’re always in touch with an ever‑evolving youth landscape. This direct access allows us to decode what engages and motivates young audiences, ensuring every campaign we craft resonates personally, collectively, and culturally.

Whether through immersive live experiences, content, social‑first storytelling, brand partnerships, or large‑scale sampling campaigns, we design work that meets young people where they are online, on campus, and in real life.

Headquartered in the UK, but with teams in both Europe and North America, we partner with global culture‑led companies – inc. Tinder, Jagermeister, Samsung & Deliveroo – to build campaigns that drive relevance and long‑term impact.

About You

You will understand integrated campaigns and the marketing mix. You will have experience in developing, creating and deploying marketing campaigns in line with a campaign’s creative direction and vision. You will be up to date with the latest trends and best practices, with a special focus on the youth and student audience – with the ability to adapt quickly to what is an ever‑evolving audience. You’ll be comfortable working in a fast‑paced environment, balancing multiple projects, and clients. Most importantly, you bring energy, fresh ideas, solutions to problems, and are able to spot angles to help build relationships with existing and potential clients.

The Role

As an Account Director, you will be responsible for leading 2-3 of Raptor’s key client accounts, ensuring they are profitable and growing. This will be a hands‑on role involving pitching and winning new work, delivering campaigns and managing up to a team of up to 6.

It will be mainly office based within the Raptor client services account team but will also involve field work on site should the campaigns require it. You will be expected to bridge the gap between client and agency, ensuring campaigns are planned and delivered to a high specification and ensuring account growth and supporting increased revenue into the agency. You will report directly to the Group Account Director and will be a key component in driving the agency forward via excellent account management and client development skills.

• Responsible for managing campaign budgets, ensuring the retention, profitability and growth of client accounts.
• Manage the work, performance, and professional development of more junior team members – ensuring Directors are aware of areas of improvement and success.
• Identify ways to grow current client accounts through new opportunities. Developing and converting new business opportunities with existing and future agency clients – and executing proposals and pitch responses to secure extra revenue.
• Manage finance accurately, ensuring all client accounts hit profitability and growth targets and specific finance reporting requirements, as per client and agency requirements.

Experience

• Minimum 5 years experience in a client services role, ideally within an experiential or full‑service agency.
• Experience with multi‑channel briefs and linking digital and physical to benefit campaigns and working on cross‑agency projects.
• Experience managing and developing a team to ensure they get the best results.
• Ability to juggle multiple projects and clients in a fast‑paced environment.

Key Competencies

• Process – bring tested agency account processes to the agency that can be adopted throughout to help streamline agency services.
• Attention to Detail – dot the I’s and cross the T’s for proposals, presentations, reports, budgets.
• Organised – thorough in all communications and activities, to instil confidence in clients, peers and managers.
• Relationship Builder – natural relationship builder, being the first point of contact for clients. Proactively build connections with peers, clients, media, partners, and suppliers.
• Creativity – bring innovative approaches and thinking to projects, thinking outside the box to bring the best / most innovative solution to the table with confidence putting own ideas across.
• Communicator – possess exceptional written and verbal communication skills and the capability to articulate your thoughts clearly and concisely. Use creative and technically sound writing to produce powerful and effective communications.
• Socially Savvy – a strong understanding of social media and the latest trends.
• Positivity – bring positive energy to Raptor that is encouraging and uplifting to the team, clients and suppliers.

Benefits

• 24 days holiday per year
• Pension scheme
• Bonus scheme
• Vitality Health
• New business incentives scheme
• Annual summer & Christmas parties
• Team building & agency activities
• Discounts on local & national brands/businesses

Contract & Salary

Permanent with immediate start

Salary: £55,000 - £65,000 pro rata, depending on experience