Accommodation Support Officer

Seetec Business Technology Centre; Hastings; On-site; GBP 25,000 - 29,000; Part time

Job summary

A community support organization is seeking an Accommodation Support Officer to manage participants' housing needs in Hastings. The role involves conducting assessments, creating accommodation plans, and collaborating with probation practitioners. Candidates need excellent interpersonal and organizational skills. The position offers a salary between £25,877 and £29,000 per annum, plus benefits including 25 days annual leave, healthcare plan, and a pension scheme. Part-time hours of 18.5 per week on a permanent contract.

Benefits

25 days annual leave + Bank Holidays + Birthday Day off

Pension – 5% Employee, 5% Employer

Healthcare Cash Plan, incl. 3 x salary life assurance

Annual salary review

Refer a friend scheme

Free access to Benefit Hub with discounts

Qualifications

• Experience or knowledge of Accommodation desirable.
• Ability to establish and maintain effective working relationships.
• Good organizational skills and ability to meet deadlines.

Responsibilities

• Manage a caseload of participants, producing personalised accommodation plans.
• Carry out initial assessments, considering risk, situation and need.
• Record progress and outcomes timely and accurately.

Skills

Interpersonal skills

Communication skills

Organizational skills

Knowledge of Accommodation legislation

Understanding of Criminal Justice System

Job description

Join our team as an Accommodation Support Officer and support our participants with their housing needs.

You’ll work with a caseload of adult males either residing within a custody environment or on license within the community. In partnership with probation practitioners, you’ll complete initial assessments to understand their specific needs and create tailored accommodation plans to meet these through an agreed number of interventions. This will include ensuring the participants are aware of any decisions that affect them and informing them of their rights within the process.

We pride ourselves on delivering person-focused services. You may possess a desirable transferable skills set, and we appreciate that not everyone can tick every box. Engagement and comfort working with a diverse range of people from a variety of backgrounds is key, and we provide on-site training and support to enable you to develop your knowledge and skills.

We need your excellent interpersonal skills to create and maintain effective professional relationships with both our participants and external stakeholders. We’re looking for an excellent role model who can encourage positive changes in attitudes and behaviour.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary Starting from £25,877 - £29,000 per annum pro rata (dependent on experience) with great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• Pension – 5% Employee, 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary review
• Refer a friend scheme
• Free access to Benefit Hub – an online portal with a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Key Responsibilities

• Manage a caseload of participants, producing personalised accommodation plans
• Carry out initial assessments, considering risk, situation and need
• Record progress and outcomes timely and accurately using the case management system
• Maintain contact with participants, identifying any emerging risks and concerns

Skills and Experience

• Experience or knowledge of Accommodation (incl. legislation) – desirable
• Highly effective interpersonal and communication skills both verbally and in writing
• Ability to establish and maintain effective working relationships
• Experience or knowledge of the work of the Criminal Justice System
• Good organisational skills and ability to meet deadlines

Location: Hastings

Hours: Part Time 18.5 hrs per week.

Contract: Permanent

Closing Date: 27 January 2026

For further information or to apply, please send your CV to our Internal Recruitment Team on 01702 595200. We are an equal opportunities employer and encourage applications from all suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity.