Accommodation Solutions Officer

Guidant Global; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading housing services provider in Greater London is seeking an Accommodation Solutions Officer to join its team. The role focuses on providing housing options advice, supporting families in temporary accommodation, and promoting successful transitions to permanent housing. Candidates must understand homeless legislation and have experience delivering frontline services. Strong communication and independent work skills are essential. The position offers a competitive salary and opportunities for training and development.

Benefits

Access to training and development opportunities

Pension scheme and other benefits

Responsibilities

• Place single persons and families into suitable accommodation following policy and procedures.
• Ensure equitable and cost-effective use of resources in compliance with statutory requirements.
• Undertake suitability assessments when offering accommodation.
• Provide advice and guidance to households on housing options and manage expectations.
• Monitor bidding activity and support households in making informed choices.
• Liaise with internal teams and external agencies for tenancy support and referrals.
• Investigate breaches of tenancy conditions and take appropriate action.
• Respond promptly to enquiries and complaints.
• Maintain accurate records and contribute to policy development and service improvement.

Skills

Understanding of homelessness legislation and welfare reform

Experience delivering frontline services to homeless households

Strong communication skills (verbal and written)

Ability to manage a varied workload and work independently

Job description

Accommodation Solutions Officer

Department: Housing Needs and Transformation
Section: Temporary Accommodation and Solutions
Responsible to: Accommodation Solutions Team Manager

About the Role

We are seeking an Accommodation Solutions Officer to join our Housing Services team. This role is pivotal in supporting the continuous development, improvement, and success of the Temporary Accommodation and Resettlement service. You will provide housing options advice to households in temporary accommodation and promote effective move‑on to permanent housing, including intermediate rent, private rented, and social housing.

You will also undertake suitability reviews, manage tenancy support issues, liaise with accommodation providers, and assist with complex enforcement cases. This includes preparing written statements for judicial reviews or other legal challenges.

Key Responsibilities

• Place single persons and families into suitable accommodation following policy and procedures.
• Ensure equitable and cost‑effective use of resources in compliance with statutory requirements.
• Undertake suitability assessments when offering accommodation.
• Provide advice and guidance to households on housing options and manage expectations.
• Monitor bidding activity and support households in making informed choices.
• Liaise with internal teams and external agencies for tenancy support and referrals.
• Investigate breaches of tenancy conditions and take appropriate action.
• Respond promptly to enquiries and complaints, including those from elected members and MPs.
• Maintain accurate records and contribute to policy development and service improvement.

About You

Knowledge & Experience:

• Understanding of homelessness legislation and welfare reform.
• Experience delivering frontline services to homeless households.
• Strong communication skills (verbal and written).
• Ability to manage a varied workload and work independently.

Values & Behaviours:

• Putting Communities First
• Respect
• Integrity
• Working Together

Salary & Benefits

• Competitive salary (Grade E)
• Access to training and development opportunities
• Pension scheme and other benefits

How to Apply

Please submit your application addressing the selection criteria and demonstrating how you meet the required values and behaviours.

Once you've submitted your application, you can expect to hear from us within 2-4 working days to discuss your suitability and next steps. You'll receive a call from a Manchester-based number starting with 0161.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.