Accommodation Booking Admin

myGwork - LGBTQ+ Business Community; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading employer in the hospitality sector is seeking a full-time Accommodation Booking Admin in Swindon. The ideal candidate will be responsible for managing customer service queries via phone and email while handling bookings and payments. This role values individuals who excel in providing excellent customer service and offers career progression opportunities along with several employee benefits including travel discounts and a contributory pension scheme.

Benefits

Contributory pension scheme

Career development programs

Healthcare benefits

Exclusive travel discounts

Grocery discounts

Cinema tickets discounts

Cash rewards for spending

Wellness and mindfulness classes

Qualifications

• Strong customer service orientation focusing on face-to-face interactions.
• Ability to handle phone and email queries effectively.
• Basic financial handling skills including payment processing.

Responsibilities

• Answer and manage telephone and email queries.
• Greet customers and check them in to their accommodations.
• Allocate room numbers and manage bookings using a hotel package.
• Handle cash and card payments, balancing floats at the end of shifts.

Skills

Customer service skills

Telephone communication

Email communication

PC proficiency

Job description

We're currently recruiting a dedicated Accommodation Booking Admin to help ensure the smooth running of the operations in Defence on a full‑time basis, contracted to 40 hours per week.

As a Accommodation Booking Admin, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Defence? Here's what you need to know before applying.

Your Key Responsibilities Will Include

• Answering telephone queries
• Dealing with e‑mail queries
• Sending out booking forms via e‑mail
• Loading bookings onto our PC (we have a hotel package)
• Sending confirmation e‑mails
• Adding bills onto reservations
• Allocating room numbers to reservations
• Lots of PC work when in the Call Centre

Our Ideal Accommodation Booking Admin Will

• Deal with customer queries
• Answer telephone queries
• Check the daily arrivals and departure lists
• Greet customers
• Check reservations in
• Take payments (cash and card)
• Perform daily key‑press checks
• Balance float at end of shift
• Add bills onto reservations
• Allocate room numbers to reservations
• Send confirmation e‑mails
• Be very much face‑to‑face customer focussed when working in the reception

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high‑profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!

Benefits

• Contributory pension scheme
• Growth through Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Free wellness, mindfulness and exercise classes
• Share all discounts and offers with your friends and families