Academic Support Specialist - Fashion Business (permanent)

Istituto Marangoni; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An international fashion education institution in Greater London is seeking an Academic Support Specialist to assist with the administration of MA Fashion Business programmes. The role includes coordinating academic activities, liaising with tutors and departments, and ensuring the quality of the academic experience. Candidates should have a Bachelor or Master degree, with experience in administrative support and excellent communication skills. This position offers hybrid working options and a supportive work environment.

Benefits

Lunch vouchers

Private Medical Insurance or Cash Plan after probation

Employee Assistance Program

LinkedIn Learning training

Weekly delivery of fresh fruit

Free tea and coffee

Qualifications

• Previous experience in a similar or administrative support position is essential.
• Experience in dealing with a range of inquiries and needs sensitively.
• Knowledge of the UK Higher Education system is preferred.

Responsibilities

• Support the administration of the MA Fashion Business programmes.
• Liaise with departments and tutors for quality assurance.
• Assist with exam processes and external examiner liaison.

Skills

Excellent communication skills

Problem-solving skills

Customer service skills

Cultural awareness and sensitivity

Education

Bachelor or Master Degree

Tools

Microsoft Office

MAC system

Job description

Job summary

The Academic Support Specialist works closely with the Programme Leader for Fashion Business Postgraduate courses in order to support with the administration of the programme and the organisation with tall academic activities. The role supports the Programme Leader in the supervision, progress and performance of the programme including the smooth running and overall students’ satisfaction, whilst coordinating the academic activities related to the course and tutors.

Key purpose of the role

• To ensure smooth support of administration related to the MA Fashion Business programmes, by supporting the check of weekly lessons and activities delivered by tutors;
• To support with the daily organisation of the programme;
• Support the functions and processes associated with the delivery, monitoring and assessment processes of academic programmes to the required quality standard;
• To laise with all departments and tutors within the school to help with the quality and standards of the MA fashion business programmes;
• To effectively liaise with staff in relation to the co-ordination and management of academic timetables and the availability of teaching space;
• To assist with providing timely and accurate management information as required by the Programme Leader;
• To assist and liaise with External Examiners and to support the examination process;
• To support with the professional development planning for all Masters students for career development
• To maintain an accurate record system of all the documents related to the programme;
• To support the pedagogic activity;
• To liaise with tutors as needed;
• To attend meetings as required, orientations and open days;
• To complete any other tasks assigned as appropriate with the role.

Education and skills

• Bachelor or Master Degree
• Previous experience working in a similar or administrative support position
• Experience in working in the creative industries or similar environments would be beneficial
• Experience of dealing sensitively with a range of enquiries and needs
• Customer service skills
• Problem solving skills
• Excellent communications skills and knowledge of the English language, written and spoken
• Knowledge of the UK Higher Education system
• Knowledge of Fashion Business as a discipline or strong interest for it
• Excellent knowledge of the Microsoft Office package
• Knowledge of the MAC system is highly beneficial
• Cultural awareness and sensitivity

Remuneration package

• 22,5 working hours p / w
• Lunch vouchers
• Private Medical Insurance or Cash Plan after probation
• Employee Assistance Program
• Hybrid working
• LinkedIn Learning training
• Weekly delivery of fresh fruit, free tea and coffee