3rd Line Support Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000

ZipRecruiter; England; On-site; GBP 45,000; Full time

Job summary

A reputable technology firm in England is seeking a 3rd Line Support Engineer to provide support across Microsoft Cloud, Azure, and M365. This senior role entails leading troubleshooting, acting as an escalation point, and mentoring junior engineers. The ideal candidate will have substantial experience in IT support and a strong understanding of Microsoft technologies, with a salary of £45,000. Applicants should have a passion for problem-solving and development in a supportive environment.

Qualifications

• Proven 3rd Line support experience in a busy MSP or IT Services environment.
• Strong skills with Microsoft technologies - Azure, M365, Intune, AAD.
• Experience in dealing with major incidents and escalations.

Responsibilities

• Act as final escalation point for complex tickets.
• Lead troubleshooting for Azure and Microsoft 365.
• Take ownership of major incidents and problems.

Skills

Proven 3rd Line support experience

Strong skills across Microsoft technologies

Confidence dealing with incidents

Comfortable with Scripting

Clear and confident communication

Job description

Overview

3rd Line Support Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000

Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business.

Key skills

• Proven 3rd Line support experience in a busy MSP or IT Services environment
• Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra
• Confidence dealing with major incidents, escalations and tricky support issues
• Comfortable with Scripting (eg PowerShell) and endpoint management tools
• A clear, confident communicator who enjoys solving problems and helping others
• Happy being office-based (5 days per week during probation, then 4 days in)

Duties and Responsibilities

• Acting as the final escalation point for complex tickets and service desk issues
• Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services
• Taking ownership of major incidents and problems - including post-incident analysis
• Working alongside professional services during project transitions and onboarding
• Helping junior engineers develop - peer reviews, guidance, and knowledge sharing
• Creating and updating internal documentation and best-practice procedures
• Representing the technical team in client conversations and internal reviews

This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch!

Apply online or Call Tim Davey for a quick turnaround.

3rd Line Support Engineer - Microsoft Cloud, Azure + M365 - £45,000