3rd Line Support Engineer

1 Tech Staffing Ltd; England; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading tech staffing agency is seeking an experienced 3rd Line Support Engineer for a contract role based in the United Kingdom. The successful candidate will provide technical support, troubleshoot complex issues, and mentor junior engineers. Strong knowledge of Windows Server, Active Directory, and virtualization technologies is essential. This role offers a competitive pay rate of 275 per day outside IR35. Strong communication and customer-focused skills are necessary for success in this position.

Qualifications

• Strong knowledge of Windows Server and Active Directory required.
• Experience with Hyper-V for virtualisation is necessary.
• Proficiency in cloud technologies like Office 365 and Azure expected.

Responsibilities

• Provide 2nd and 3rd line technical support to clients.
• Troubleshoot and resolve complex technical issues efficiently.
• Mentor and support 1st and 2nd line engineers.

Skills

Windows Server

Active Directory

Microsoft Operating Systems

Hyper-V

Office 365

Azure

Communication Skills

Customer Focus

Organisational Skills

Job description

3rd Line Support Engineer

Outside IR35 Contract - 275 per day

An excellent opportunity has arisen for an experienced 3rd Line Support Engineer in a busy IT Team.

Key Responsibilities

• Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels.
• Troubleshoot and resolve complex technical issues efficiently.
• Mentor and support 1st and 2nd line engineers to build team capability.
• Ensure IT systems and networks are compliant with relevant policies.
• Lead IT infrastructure and network installation projects from design to completion.
• Provide internal system support and staff training where required.

Skills & Experience Required

• Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems.
• Experience with virtualisation technologies (particularly Hyper‑V).
• Proficiency with cloud technologies, including Office 365 and Azure.
• Proven experience in server and network installations.
• Ability to act decisively during IT incidents and emergencies.
• Excellent communication skills, both verbal and written.
• Customer‑focused approach with a proactive, positive attitude.
• Able to work both independently and as part of a team, with strong organisational skills.