3rd line Support Engineer

Michael Page Technology; Castleford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A reputable technology firm in Castleford is seeking an experienced 3rd Line Support Engineer to manage and maintain IT systems and infrastructure. The successful candidate will provide technical support, monitor system performance, and ensure data security measures are implemented. Strong knowledge in Microsoft 365 environments, Azure, and troubleshooting skills are essential. This role is critical in supporting the organization's IT operations effectively.

Qualifications

• Strong knowledge of IT systems, networks, and infrastructure.
• Experience with troubleshooting and resolving technical issues efficiently.
• Proven experience supporting Microsoft 365 environments.

Responsibilities

• Manage and maintain the organisation's IT systems and infrastructure.
• Monitor system performance and troubleshoot issues to minimise downtime.
• Ensure data security and implement necessary protocols and updates.
• Provide technical support and assistance to staff across departments.
• Oversee software and hardware installation, upgrades, and maintenance.
• Develop and maintain IT policies and documentation.
• Collaborate with external vendors for specialised IT services.
• Plan and implement IT projects to meet business objectives.

Skills

IT systems management

Troubleshooting

Microsoft 365 support

Azure

Intune

Job description

We are looking for an experienced 3rd line support Engineer to join a team within the technology and telecoms industry. This role involves managing IT systems and infrastructure to ensure smooth operations and support business needs effectively.

Client Details

The company is a reputable organisation within the technology and telecoms sector. It operates as a small‑sized business, offering specialised services and solutions to its clients.

Description

• Manage and maintain the organisation's IT systems and infrastructure.
• Monitor system performance and troubleshoot issues to minimise downtime.
• Ensure data security and implement necessary protocols and updates.
• Provide technical support and assistance to staff across departments.
• Oversee software and hardware installation, upgrades, and maintenance.
• Develop and maintain IT policies and documentation.
• Collaborate with external vendors for specialised IT services.
• Plan and implement IT projects to meet business objectives.

Profile

A successful 3rd line Support Engineer should have:

• Strong knowledge of IT systems, networks, and infrastructure.
• Experience with troubleshooting and resolving technical issues efficiently.
• Proven experience supporting Microsoft 365 environments
• Azure, 365, Intune
• Experienc...