3rd Line Support Engineer

Reed Technology; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic IT company is seeking a 3rd Line IT Support Engineer to join its team. This role involves providing advanced technical support and leading various IT projects. The ideal candidate should have proven experience in 3rd line support and be adept with server, network, and cloud technologies. Responsibilities include managing IT support inquiries, evaluating new systems, and maintaining documentation. Strong communication skills and a proactive work ethic are essential for success in this fast-paced environment.

Qualifications

• Proven experience in 3rd Line IT Support.
• Experience providing support across servers, networks, and cloud.
• Strong understanding of secure IT operations and best practices.

Responsibilities

• Provide advanced technical support across various systems and software.
• Lead and contribute to complex IT projects.
• Evaluate and test new IT infrastructure and processes.

Skills

Technical and diagnostic skills

Written and verbal communication

Multitasking

Proactive work ethic

Job description

We are seeking a highly skilled 3rd Line IT Support Engineer to join a dynamic IT team. This is an exciting opportunity for an experienced professional who thrives in a fast-paced environment and is passionate about delivering exceptional technical support and driving IT projects forward.

Key Responsibilities

• Provide advanced technical support across Windows clients, Networking, Active Directory, Wi‑Fi, VMWare, Hyper‑V, Cloud services, and Microsoft 365.
• Lead and contribute to complex IT projects requiring broad technical expertise.
• Evaluate, test, and review new IT infrastructure, systems, policies, and processes.
• Assist internal customers with IT support queries, ensuring timely and effective resolution.
• Manage relationships with 3rd‑party suppliers to ensure compliance with support contracts.
• Maintain accurate and detailed documentation of systems and processes.
• Ensure secure operations across all areas of responsibility.

Required Competencies

• Strong technical and diagnostic skills across common network, server, client workstation, and software products.
• Excellent written and verbal communication skills for engaging with end users, technical teams, and external providers.
• Ability to multitask while maintaining exceptional attention to detail.
• Proactive work ethic with the ability to work independently and collaboratively within the IT team.
• Patient, confident, and dynamic when liaising with external suppliers or supporting staff.

Ideal Candidate Profile

• Proven experience in 3rd Line IT Support.
• Experienced providing support across; server, networks and cloud.
• Comfortable working on complex and varied IT projects.
• Strong understanding of secure IT operations and best practices.