39hr Supervisor, Carvela, Manchester Trafford

KURT GEIGER; Stretford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading fashion retailer in Stretford is seeking a dedicated sales associate to deliver exceptional customer service and enhance the shopping experience. The ideal candidate will have previous retail experience and be self-motivated to achieve sales targets. Applicants can look forward to a competitive salary and attractive benefits, including staff discounts and seasonal product giveaways. This role plays a crucial part in maintaining the store’s standards and supporting the management team.

Benefits

Competitive basic salary

Employee discounts

Seasonal product giveaways

Qualifications

• Strong communication skills are essential.
• Previous retail experience is required.
• Candidates should have a keen interest in fashion trends.

Responsibilities

• Deliver exceptional customer service consistently.
• Manage security and cash handling in the absence of management.
• Guide customers in selecting products and enhance their shopping experience.
• Support the management team in achieving sales targets.
• Participate in training activities to become a brand ambassador.

Skills

Strong communicator

Understanding of excellent customer service

Interest and awareness of key fashion trends

Self‑motivated and driven by targets

Confident working in a team

Job description

Carvela, deeply rooted in Italian heritage, leads the way in premium accessories with shoes and bags designed in the heart of Milan by women, for women. Each product reflects our commitment to exceptional design and comfort, with every collection thoughtfully designed. Our brand is shaped by timeless style and a design philosophy that empowers women of all ages to feel their best. Made with high-quality materials and shaped by Italian-inspired silhouettes, our collections are created to work as hard as the women who wear them.

WE NEED YOU TO:

• Consistently deliver exceptional customer service
• Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
• Responsible for opening and closing of the till system
• Welcome customers warmly, guide them to products and understand their needs to ensure a positive shopping experience, setting the standards for the wider team
• Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
• Ensure the shop floor is kept tidy and replenished and that store standards are maintained
• Support your management team by working towards individual and team sales targets
• Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
• Support with training and development of team members in the absence of the senior management team
• Assist in the preparation and planning of promotional activities
• Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
• Regularly participate in training activities to become a confident brand ambassador
• Support the management team during absences with weekly trade report and conference calls
• Hold daily team briefs and set targets in the absence of the manager

Qualifications

• Strong communicator
• Understanding of excellent customer service
• Previous experience in retail
• Interest and awareness of key fashion trends
• Self‑motivated and driven by targets
• Confident working in a team

Benefits

• Competitive basic salary
• Gorgeous shoes each season
• Amazing employee discounts

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand‑alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand‑alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.

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