31905 - Senior Contract Support Officer

Environment Agency; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A public environmental organization seeks a Senior Contract Support Officer to utilize financial expertise. You will support Contract Support Officers through coaching and training, perform technical support tasks, and build strong relationships with teams and partners. The role requires over 12 months of relevant experience, GCSEs in English and Maths, and proficiency in MS Office. Competitive compensation and opportunities for professional development are offered.

Qualifications

• More than 12 months’ experience as a Contract Support Officer at the Environment Agency.
• English and Maths GCSE or equivalent are essential.
• Confident in using MS Office, particularly Excel.

Responsibilities

• Provide training, coaching, and issue resolution to Contract Support Officers.
• Perform complex and technical contract support activities.
• Build and maintain strong relationships with Internal Teams and Supply Partners.

Skills

Contract support experience

Excel proficiency

Ability to resolve issues

Strong communication skills

Collaborative working

Education

GCSEs in English and Maths

Tools

MS Office

Job description

Overview

We value a diverse workforce and welcome applications from all sections of the community wishing to join a workforce which embraces difference and welcomes everyone.

As a Senior Contract Support Officer (SCSO), you will use your expert financial knowledge and experience to support colleagues throughout Integrated Delivery Hubs across England, as they help create a better place through excellence in project and programme management. Specifically, you will support the Contract Support Officers in their daily work through training, coaching and issue resolution.

In this role you will use agreed tools and processes to undertake more complex and technical contract support activities, quality assurance tasks, and technical commercial portfolio work.

Your excellent communication skills will enable you to build strong relationships with our Internal Teams and Supply Partners as you focus on investigating issues and anomalies to a satisfactory conclusion. You will liaise with other Senior CSOs to share best practice, while making sure that process knowledge and consistency in ways of working is maintained/updated across the CSO Community.

The Senior Contract Support Officer will work closely with Managers, Commercial Service Managers and other stakeholders. An interest in developing greater contractual awareness is highly desirable.

Everyone that joins us is required to undertake training and participate in incident response duties when the need to respond arises. Having an incident role is an essential part of working for the Environment Agency and an active way to support communities and prevent harm to the environment. Further information on incident response can be found within your candidate pack.

The team Operational Commercial Services is part of Flood and Coastal Risk Management working with Integrated Delivery Hubs across England as they help create a better place through work in asset management and portfolio, programme and project delivery.

We support and assure the commercial activities of teams, ensure contractors are paid the right amount at the right time and support other teams with a wide range of other commercial activities.

Responsibilities

• Provide training, coaching and issue resolution to Contract Support Officers to support colleagues across Integrated Delivery Hubs.
• Perform more complex and technical contract support activities, quality assurance tasks, and technical commercial portfolio work using agreed tools and processes.
• Build and maintain strong relationships with Internal Teams and Supply Partners; investigate issues and anomalies to a satisfactory conclusion.
• Liaise with other Senior CSOs to share best practice and ensure process knowledge and consistency across the CSO Community is maintained and updated.
• Collaborate closely with Managers, Commercial Service Managers and other stakeholders; contribute to developing greater contractual awareness.
• Fulfill incident response duties as part of the Environment Agency requirements; participate in training and incident response activities as needed.

Experience / Skills Required

• More than 12 months’ experience as a Contract Support Officer at the Environment Agency and attainment of the technical competencies.
• English and Maths GCSE or equivalent are essential.
• Confident in using MS Office, particularly Excel.
• Ability to interpret complex numerical/financial data and identify and resolve complicated issues while maintaining collaborative working relationships.
• Active member of the SCSO community of practice; ability to work constructively in small groups on several technical portfolios (e.g., Data Management, Commercial, or Records Management).
• Positive, proactive attitude when working with stakeholders across Integrated Delivery Hubs; thrives in a high-performing team.
• Willingness to engage in development plans to grow professionally.