2x Night Concierge Support Women's Pathway

St Mungo's; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A charitable organization in Bristol is looking for a Night Concierge to provide support for women in need. This role involves ensuring safety, conducting regular checks, and supporting clients throughout the night. Ideal candidates will have good communication skills and a passion for helping vulnerable individuals. A flexible schedule includes night shifts and weekends, with a competitive salary range of £25,996 - £26,783 annually.

Benefits

28 days annual leave plus additional leave after five years

Employee Assistance Programme

Flexible working arrangements

Pension scheme with employer contribution

Cycle to Work scheme

Qualifications

• Understanding of complex needs of vulnerable women will be beneficial.
• Experience working or volunteering in a similar environment is advantageous.

Responsibilities

• Provide contact and safeguarding to clients at night.
• Conduct health and safety patrols and monitor CCTV.
• Report incidents to the team.

Skills

Good communication skills

Basic IT skills

Ability to stay alert

Calm under pressure

Positive interaction with clients

Job description

Are you a proactive person looking for a schedule that offers unique flexibility in Bristol?

We are looking for people to join our Bristol Women’s Pathway in the role of Night Concierge (women only).

Managed in partnership by St Mungos and Next Link Respite Rooms, this 12‑month pilot offers short‑stay, trauma‑informed accommodation for women with complex needs fleeing or at risk of domestic and gender‑based violence.

Responsibilities

• Provide a first point of contact and safeguarding to clients at night.
• Deal with emergencies, undertake regular health and safety checks on patrols, and monitor the CCTV system.
• Report incidents or maintenance issues and communicate any concerns or events to the rest of the team.
• Act as a lone‑worker, with support available through an on‑call system ensuring guidance and assistance are always accessible when needed.

Typical schedule: A rolling night shift rota including weekends and bank holidays, usually around 9:00pm‑7:30am, with 3‑4 days off.

About you

This is an excellent role to learn about working in the charity sector. Many of our specialist workers and managers developed careers after starting in Night Concierge roles.

Experience is not mandatory, but some time working or volunteering in a similar environment and an understanding of the issues that affect vulnerable women with complex needs will be beneficial.

Qualifications and skills

• Good communication and basic IT skills with the ability to keep records and follow procedures.
• Ability to stay alert and awake during your shift and work independently.
• Initiative and capacity to remain calm and identify appropriate actions in various situations.
• Positive and friendly interaction with clients throughout the night, and a passion for supporting vulnerable women.
• For posts in our Women’s Service, we require the appointment of a female only for these posts (exemption under the Equality Act 2010 Part 1 Schedule 9).

How to apply

To view the job description and guidance on completing your application form, please click on the document tab on the advert page on our website.

When you’re ready to apply, click the Apply Now Button to start your online application form.

Closing date

10 am on 10 November 2025

Interview and assessments

25‑26 November 2025

St Mungos – Our Purpose

Our purpose is to end homelessness and rebuild lives. We have been on the ground for 55 years, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year, and our work means that more than 2,700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued. We welcome applications from all under‑represented groups. We believe that equity, diversity and inclusion improve the health, wellbeing and development of our colleagues, and help us achieve better outcomes for our clients.

• A growing number of diversity networks.
• Increasing visibility by ensuring interview panels are diversely represented.
• A safe and supportive working environment championing positive action via internal schemes such as mentoring and a Steps into Management programme.
• Mandatory diversity & inclusion training for all staff, unconscious bias training for managers and other courses such as Trans awareness and Autism awareness.
• Transparency with published employee diversity statistics and pay‑gap reports.

Benefits and pay

We offer a comprehensive package to ensure wellbeing is a priority.

• Agile working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 28 days annual leave rising to 31 after five years of service.
• Family‑friendly leave policies: maternity, adoption, parental, carers, fertility treatment.
• Financial wellbeing platform offering loans, advances and saving options.
• Auto‑enrolment to pension scheme after six months, employer contribution 6%.
• Employee Assistance Programme and access to SmartHealth app for 24/7 GP appointments, health checks and nutrition advice.
• Cycle to Work scheme and interest‑free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

Training and development

We welcome people with a wide range of experiences and value transferable skills. We provide a robust induction, training and development programme supporting colleagues throughout their career at St Mungos.

• Internal training courses and access to external learning.
• Steps into Management programme to support progression.
• Commitment to continued professional development with career forums, internal mentoring and secondment opportunities.

Additional information

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Salary

Monthly salary: £25,996 - £26,783