2nd Line Technician

MERIDIAN TRUST; Sawtry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational trust in the United Kingdom is seeking a 2nd Line IT Technician to join their expanding team. This role involves handling 1st and 2nd line support issues, assisting peers and providing advice to staff and students on IT concerns. The ideal candidate will have strong IT troubleshooting skills, relevant qualifications, and a commitment to promoting the Trust brand. Various benefits including health support and pension schemes are offered.

Benefits

Apprenticeship and CPD opportunities

Opportunity to jump start your career in teaching

Employee Assistance Programme for mental health and wellbeing

Cycle to work scheme

Defined benefit pension scheme

Healthcare benefits including free eye test vouchers

Free on-site parking

Discounts on a wide range of benefits

Qualifications

• Good educational background including GCSE or equivalent in English and Maths.
• IT Qualifications or equivalent experience.
• Excellent experience of IT troubleshooting.

Responsibilities

• Assist Apprentices and 1st Line Technicians with escalated IT problems.
• Provide strong professional advice to promote the Trust brand.
• Responsible for the maintenance, upgrades and availability of systems.

Skills

IT Troubleshooting

Communication skills

Team player attitude

Knowledge of Windows Operating Systems

Experience with Microsoft Office Suite

Education

GCSE or equivalent in English and Maths

IT Qualifications or equivalent experience

Tools

PC hardware

Job description

An exciting opportunity is available to become a 2nd Line IT Technician as our team expands. This essential position involves handling 1st and 2nd line support issues, as well as escalated IT problems from colleagues across the Trust. You will support your peers and assist both staff and students with IT concerns. The Opportunity

• Assist Apprentices and 1st Line Technicians with escalated IT problems
• Provide strong professional advice to promote the Trust brand
• Working as part of a small, dedicated team you will be responsible for the maintenance, upgrades and availability of central and localised systems allocated to your team.
• You will make a major contribution to the successful implementation and support of the IT systems managed by the Trust's IT services team, ensuring the smooth running of the systems and strive to assist all users to operate at optimum efficiency in the delivery of ICT. Good educational background including GCSE or equivalent in English and Maths
• IT Qualifications or equivalent experience.
• Excellent Experience of IT Troubleshooting
• Experience of administering computer systems & networks (Change logs, backup, Anti-Virus checks and general updates)
• Good knowledge of PC, Windows Operating Systems and other IT hardware
• Working knowledge of a range of software packages including Microsoft Office Suite
• Professional conduct with colleagues and customers. Be a team player, with a 'can do' solution focused attitude
• Possess outstanding communication skills and personal integrity. Meridian Trust is a values-led organisation formed in 2011 that has risen to be one of the highest-performing academy trusts in the country. The Trust is founded on its commitment to a high-quality educational provision for all at the heart of local communities. Meridian currently operates primary, secondary and special schools across Bedfordshire, Cambridgeshire, Peterborough, Lincolnshire and Northamptonshire. Meridian Trust offers a wealth of fantastic benefits for teaching and support staff which are highlighted below but are not limited to -
• Apprenticeship and CPD opportunities which allow you to gain specialist knowledge in a role you are passionate about developing in
• Opportunity to jump start your career in teaching through our dedicated Initial Teacher Training Team (ITT)
• Support for mental health and wellbeing through our Employee Assistance Programme and other resources
• Cycle to work scheme
• Defined benefit local government or Teacher's pension scheme
• Healthcare benefits including free eye test vouchers and flu vaccinations
• Free on-site parking
• Discounts on a wide range of benefits from everyday essentials to holidays