2nd Line Support Engineer

DXC Technology; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider is seeking a Desktop Support Engineer to work on-site in Newcastle upon Tyne. The role involves deploying and configuring desktops/laptops and providing extensive software and hardware support. The ideal candidate will possess strong troubleshooting skills and a background in Deskside Support, along with MS Windows training. This full-time position requires flexibility for overtime and may require SC Security Clearance. The company offers competitive compensation and a comprehensive benefits package.

Benefits

Competitive compensation

Pension scheme

Comprehensive benefits package

Discounts on various services

Recognition tools and employee events

Qualifications

• Proven experience in a Deskside Support role.
• Ability to communicate effectively to all levels.
• Understanding of SCCM for OS/application deployment.

Responsibilities

• Build, configure, and deploy desktops/laptops/VDIs.
• Install/deploy software and peripherals.
• Investigate issues and liaise with 3rd line support.

Skills

Software and hardware troubleshooting

Knowledge of Microsoft SCCM

Good verbal communication

Education

Microsoft Windows 7/10 training and certification

Job description

Overview

At DXC Technology, we're people first. We have a flexible, autonomous, and open work culture. We're focused on the future, so we keep our employees at the cutting-edge of their fields with personalised training programmes.

We are currently looking for a Desktop Support Engineer to support one of our clients at the on‑site location Newcastle Helix, Draymans Way, Newcastle Upon Tyne. This is a full‑time position working a 37.5‑hour week Monday – Friday. The ideal candidate will have a flexible approach as overtime and on‑call duties may be required. Due to the nature of our client's work the successful candidate must be eligible to obtain SC Security Clearance.

Working on a secure single‑person location with End User Compute support, with the wider support team on sister locations throughout the UK.

Responsibilities

• Desktop / Laptop / VDI build, configuration and deployment to end users
• Software installation / deployment; asset and peripheral deployments
• In‑depth investigation into issues to pass back to 3rd line support
• Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls
• Hardware installation, upgrade, and break‑fix for desktop, laptop and server
• Smartphone support (Android & iOS)
• VIP support
• Service Desk cover as required
• Assisting with customer projects
• Microsoft Windows 7 and 10 operating systems – deployment, configuration
• Support Microsoft Office 2010 onwards

Qualifications

• Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
• Knowledge of Microsoft SCCM and OS / application deployment
• Good verbal communication – ability to communicate to all levels
• Microsoft Windows 7/10 training and certification
• Understanding of SCCM

Benefits

• Competitive compensation
• Pension scheme
• DXC Select – comprehensive benefits package (includes private health/medical insurance, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events, etc.)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles and life circumstances.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor asks a job seeker to purchase IT or other equipment on our behalf.