2nd Line Network Support Engineer

Randstad Staffing; City Of London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A recruitment company in the UK seeks a skilled 2nd Line Network Engineer to provide advanced technical support and troubleshoot complex issues. Ideal candidates will have 2-3 years' experience, strong expertise with Cisco products, and familiarity with multiple networking technologies. This role offers an opportunity to develop your technical skills within a supportive team and enjoy a balanced shift pattern. Competitive salary and career growth opportunities are available.

Benefits

Cutting-edge network platforms

Supportive team environment

Career development opportunities

Qualifications

• 2-3 years' experience in SLA-driven support role.
• Strong technical support skills with network technologies.
• Ability to work collaboratively in team environments.

Responsibilities

• Investigate and resolve escalated technical issues.
• Perform log analysis and configuration changes.
• Collaborate with 3rd Line teams and vendors.

Skills

Cisco Switches/Routers

Fortinet

Palo Alto

Checkpoint

Cisco Meraki

HP Aruba

F5

Azure

AWS

ITIL knowledge

Job description

2nd Line Network Engineer

Location: London, UK (2-3 days in office)

Salary: £40,000-£45,000 per annum

Shift Pattern: Friday-Monday, 8:00am-6:00pm (weekends included), Tuesday-Thursday off

We're looking for a skilled 2nd Line Network Engineer to provide advanced technical support, troubleshoot complex issues, and collaborate with 3rd Line teams to keep our networks running smoothly.

Key Responsibilities

• Investigate and resolve escalated technical issues.
• Perform log analysis, configuration changes, device upgrades, and backups.
• Collaborate with 3rd Line and vendors to resolve critical incidents.
• Support Service Desk and 1st Line Engineers.
• Maintain technical knowledge and accreditations.

Requirements

• 2-3 years' experience in a similar SLA-driven support role.
• Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS.
• Preferred: Netscaler/F5, Cisco Wireless/SD‑WAN/DNAC/ISE/ACI, ITIL knowledge, SC clearance or ability to obtain.

Why Join Us

• Work on cutting‑edge network platforms.
• Supportive team environment and career development opportunities.
• Balanced shift rota with weekends off mid‑week.

If you're a proactive, motivated engineer looking for a role where you can make an impact and grow your technical expertise, we'd love to hear from you.

Apply today and take your next step as a 2nd Line Network Engineer.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.