2nd Line IT Technician

Trades Workforce Solutions; Briton Ferry; On-site; GBP 28,000 - 30,000; Full time

Job summary

A well-regarded IT services company in South Wales is seeking a 2nd Line IT Technician to provide hands-on technical support. The candidate should have at least 3 years of experience in IT support, with strong skills in Microsoft Windows, networking, and Office 365 administration. The role involves responding to technical issues and liaising with clients to provide solutions. This full-time position offers career development opportunities in a supportive team environment.

Benefits

Career development opportunities

Investment in new tech and training

Qualifications

• At least 3 years of experience in IT support.
• Strong knowledge of Microsoft Windows and networking.
• Familiarity with cloud technologies and VoIP systems is desirable.

Responsibilities

• Responding to and resolving 2nd line technical issues.
• Supporting cloud infrastructure, networking, and servers.
• Liaising directly with clients to troubleshoot problems.

Skills

IT support

Microsoft Windows

Networking (DNS/IP)

Office 365 administration

Customer focus

Independent working

Tools

Microsoft Azure

VoIP systems

PowerShell

Job description

2nd Line IT Technician Job Advert

2nd Line IT Technician

£28,000 – £30,000 | Monday to Friday, 9:00am – 5:30pm | South Wales + On-site Client Work

Are you an experienced IT technician who enjoys solving complex technical problems and providing hands‑on support? Hatched Talent Solutions is proud to be partnering with a well‑regarded IT services company in South Wales to recruit a 2nd Line IT Technician to join their growing support team.

This is a key role, supporting both in-house teams and clients across a variety of environments. You'll act as the technical bridge between 1st line support and senior engineers—handling cloud services, networks, servers, and more advanced diagnostic work.

What you'll be doing:

• Responding to and resolving 2nd line technical issues, both remotely and on customer sites.
• Supporting cloud infrastructure, networking, servers, and complex diagnostics.
• Assisting the 1st line team with escalated technical queries and mentoring where needed.
• Liaising directly with clients to troubleshoot problems and deliver clear, helpful guidance.
• Evaluating new technologies and software to stay ahead of the curve.
• Performing system checks, updates, and OS re‑installations as required.

What we’re looking for:

• At least 3 years of experience in IT support, including cloud, hardware, and software administration.
• Strong knowledge of Microsoft Windows, networking (DNS/IP), and Office 365 admin.
• Familiarity with Microsoft Azure and VoIP systems is highly desirable.
• A full UK driving licence (this role includes on‑site visits).
• Professional, reliable, and customer‑focused with excellent communication skills.
• Comfortable working independently and as part of a team.

Bonus skills (not essential but great to have):

• Microsoft certifications (e.g., MCP, MCSA, or MCSE).
• PowerShell experience.
• Previous experience in specifying and building cloud‑based solutions.

Why apply?

• Work in a varied and hands‑on role with a mix of office and field‑based tasks.
• Be part of a company that values your input and invests in new tech and training.
• Full‑time, stable position in a supportive team with career development opportunities.