2nd Line IT Support Engineer (German Speaking)

Integral Recruitment Ltd; England; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A dynamic IT services business is seeking a 2nd Line IT Support Engineer proficient in German and English. You will provide technical support to clients, manage escalated issues, and assist with onboarding processes. The ideal candidate has over 2 years of IT support experience and strong skills in Microsoft 365. The role offers excellent benefits, including a 9-day working fortnight and opportunities for career progression.

Benefits

9-day working fortnight

Opportunities for training and certifications

Supportive team culture

Qualifications

• 2+ years IT support experience (MSP or multi-client environments ideal).
• Full clean driving licence for potential future site visits.
• Clear documentation and excellent communication with technical/nontechnical audiences.

Responsibilities

• Own and resolve 2nd-line tickets escalated from 1st line within agreed SLAs.
• Provide clear support in German and English across phone, remote, and email.
• Support onboarding projects including account provisioning and Microsoft 365 setup.

Skills

Native or C1/C2 German

Fluent English (written and spoken)

Strong Microsoft 365 administration

Windows 10/11 knowledge

Excellent communication

Tools

Microsoft 365

Windows Server

Job description

2nd Line IT Support Engineer (German & English)
£28,000 £36,000
Selsey / Bognor or Fully Remote (PO20)
Excellent benefits including a 9-day working fortnight

Are you looking for a 2nd Line IT Support role where your bilingual skills really matter? Join a fast-moving, collaborative team supporting diverse environments across the UK and Germany.

You ll be the go-to person for escalated issues, delivering outstanding technical support to both English- and German-speaking users. From Microsoft 365 troubleshooting to onboarding new users and devices, you ll help keep systems running smoothly and make sure clients feel supported every step of the way.

What You ll Be Doing

• Own and resolve 2nd-line tickets escalated from 1st line within agreed SLAs.
• Provide clear, empathetic support in German and English across phone, remote, and email channels.
• Attend client calls/meetings in German; capture actions and next steps in both languages.
• Support onboarding projects (account provisioning, device prep, Microsoft 365 tenant configuration).
• Troubleshoot and resolve issues across Microsoft 365, Windows client/server, networking fundamentals, and common business apps.
• Collaborate with Cloud/Infrastructure teams to ensure secure, compliant service delivery.
• Occasionally attend client sites in the UK or Germany to deliver diagnostics, repairs, upgrades, and project tasks.

What You ll Bring

• Native or C1/C2 German and fluent English (written and spoken).
• 2+ years IT support experience (MSP or multi-client environments ideal).
• Strong Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint).
• Windows 10/11, Windows Server (Active Directory, Group Policy), and core networking knowledge (DNS, DHCP, VPN).
• Full clean driving licence for potential future site visits.
• Clear documentation and excellent communication with technical and non-technical audiences.

Why You ll Love It Here

• Varied work across UK and German operations.
• A supportive team culture focused on collaboration and continuous improvement.
• Opportunities to develop your skills (training and certifications encouraged) and career progression opportunities including a move into management.
• Excellent benefits including a 9-day working fortnight and a supportive, collaborative working environment with excellent work / life balance.

If you re ready to take ownership of 2nd-line issues, use your German and English to make a real difference, and grow with a dynamic IT services business, we d love to hear from you.

Apply now and take the next step in your IT support career.