2nd / 3rd Line IT Support Technician

BrightSkye Careers; Coatbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing IT services provider in Coatbridge seeks an experienced 2nd / 3rd Line IT Support Technician. You will act as an escalation point for complex technical issues, providing advanced troubleshooting and support to clients. Candidates should have experience in IT support and a strong understanding of technical systems. The role includes competitive salary and benefits, including annual leave and a professional development support system as well as opportunities for career advancement.

Benefits

32 days annual leave inclusive of Bank Holidays

Pension scheme

Free car park

Ongoing training and certification support

Friendly, collaborative team environment

Career progression

Qualifications

• Experience in 2nd / 3rd Line IT support is required.
• Strong technical knowledge of IT systems and solutions is essential.
• Excellent communication skills for client interaction.

Responsibilities

• Act as an escalation point for complex technical issues.
• Provide advanced troubleshooting and support across our client base.
• Resolve challenging IT problems and implement solutions.

Skills

Advanced troubleshooting

Customer support

Technical issue resolution

Job description

2nd / 3rd Line IT Support Technician

Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required,

Salary: Competitive salary depending on experience + benefits

Contract: Full Time, Permanent

Benefits: 32 days annual leave inclusive of Bank Holidays, Pension scheme, Free car park, Ongoing training and certification support, Opportunity to work with diverse technologies and clients, Friendly, collaborative team environment, Career progression as the company grows.

About us

BrightSkye is a dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship.

As we continue to expand, we’re looking for an experienced 2nd / 3rd Line IT Support Engineer to join our team and play a key role in supporting our clients' infrastructure and delivering high-quality technical solutions

Job Role

As a 2nd / 3rd Line Support Engineer at BrightSkye, you’ll act as an escalation point for complex technical issues, providing advanced troubleshooting and support across our client base. You’ll be involved in resolving challenging IT problems, implementing ...