236272 Flow Centre Coordinator

NHS National Services Scotland; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in the UK is seeking a dedicated professional to manage patient flow and support NHS services across Lothian. The role involves coordinating urgent referrals, ensuring responsive patient services, and acting as a key contact for out-of-hours services. Candidates should demonstrate the ability to manage complex communication and effectively navigate patient pathways. Strong skills in coordination and communication are essential for success in this role.

Responsibilities

• Support NHS Lothian and NHS Borders sites in managing safe and effective patient flow.
• Provide responsive patient flow service for urgent referrals, coordinating pathways.
• Act as a single point of contact for NHS24, handling urgent appointments and calls.

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigration Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Disclosure Scotland Changes.

The purpose of the post:

• To support NHS Lothian and NHS Borders sites and Integrated Joint Boards (IJB) to manage safe and effective patient flow.
• Responsible for ensuring provision of a responsive and effective patient flow service for Lothian GP's, IJBs and other HCP’s who request urgent patient referrals, by determining the most appropriate pathway to the right service on the appropriate site within Lothian. This will include planning and coordinating pathways and journeys according to clinical need and transport method via calls from wards, clinical departments and GPs across NHS Lothian and Borders to enable admission, transfer and discharge of patients.
• Responsible for ensuring provision of a single point of contact for NHS24 and Health Care Professionals in the out of hours period to support LUCS Clinical in the delivery of an unscheduled care service to patients across Lothian. This will include the allocation of urgent /emergency appointments for Primary Care Emergency Centres (PCECs), planning the deployment of emergency home visits based on resource available and time stratifications. Also responsible for providing a call handling service for patients known to the District Nurse service across NHS Lothian, and a professional to professional call handling service for Scottish Ambulance Service, Pharmacies and non-acute sites across NHS Lothian including care and nursing homes.

For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions, please contact

NAME: Keri Anderson
E-MAIL: [e-mail]
TELEPHONE: [phone]

As from 1/4/26, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.