1st line support analyst

Apcoa Parking; Uxbridge; On-site; GBP 22,000 - 26,000; Full time

Job summary

A large facilities provider is seeking a Junior IT Service Desk Analyst to deliver exceptional 1st line support in West London. The role involves managing stock assets, troubleshooting technical issues, and ensuring high-quality interaction with customers. Candidates should have a strong customer service approach, experience in IT support roles, and familiarity with Active Directory and Windows 10/11. This full-time position features varied shifts, aiming to maintain a dynamic and responsive service environment.

Qualifications

• Previous experience in a service-focused IT support role.
• Ability to think on feet in a technical environment.
• Expecting to manage issues with internal and external customers.

Responsibilities

• Manage stock assets including spares on asset management tool.
• Troubleshoot and investigate various 1st line technical issues.
• Manage suppliers for repairs of items.

Skills

Strong customer service approach

Problem solving

Active Directory

Windows 10 / 11

Networking principles

Tools

Acronis

Job description

Overview

IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to £26,000 per annum

Are you tech savvy and flexible with working hours?

Are you customer-service oriented?

Do you have previous experience in an IT support role?

Our client, a large facilities provider is looking for a Junior IT Service Desk Analyst to provide 1st line support for internal and external stakeholders. You will become a crucial member of our team, providing excellent customer care and support.

Please note, this role is based onsite in Middlesex / West London working 5 days out of 7 on a rota basis of varying shifts with the earliest starting at 6 am and the latest finishing at 11 pm. The shifts will be 8.5 hours.

Duties will include, but are not limited to :

• Managing Stock assets including spares on our asset management tool
• Managing suppliers for repairs of items
• Meeting projects targets for new site implementations
• Replace / Renew / Use stock items at our storage site located near Head office
• Managing internal and external customers
• Troubleshoot and investigate various 1st line technical issues for a variety of hardware

What will I bring?

We are looking for candidates with previous experience in a service-focused IT support role, who can think on their feet within a technical environment. You will also bring :

• Experience of working within a first-hand technical role
• Strong customer service approach and team player
• Strong work ethic and ability to work in dynamic work environment
• Excellent understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10 / 11
• Understanding of Networking principles – LAN / WAN
• Experience in problem solving basic issues
• Able to be proactive and checking with 3rd parties for updates and chasing where necessary.
• Experience in imaging Software (Acronis)