1st Line IT Support Technician – Service Desk Growth

West MI Document Shredding; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading IT Managed Service Provider in Manchester is seeking a 1st Line Support Technician to provide first-line technical support in a Service Desk environment. The ideal candidate will manage incidents, diagnose technical issues, and assist in client hardware/software troubleshooting. With a focus on professional growth, training will be provided for career advancement. The position also offers flexible working arrangements and a competitive salary, fostering a supportive work culture.

Benefits

Workplace Pension

Flexible work from home

Comprehensive training

Qualifications

• Candidates must have good written and verbal communication skills.
• Must have knowledge of Microsoft Windows Server/Desktop environments.
• Willingness to learn new software and hardware skills is essential.

Responsibilities

• Provide first-line technical support in a Service Desk environment.
• Manage incidents from logging to resolution.
• Diagnose and resolve technical issues, escalating when necessary.

Skills

Ability to work unsupervised

Technical troubleshooting

Understanding of IT principles

Experience with PSA/RMM tools

Education

IT related degree or relevant qualifications

Tools

Autotask

AEM

IT Glue

Job description

A leading IT Managed Service Provider in Manchester is seeking a 1st Line Support Technician to provide first-line technical support in a Service Desk environment. The ideal candidate will manage incidents, diagnose technical issues, and assist in client hardware/software troubleshooting. With a focus on professional growth, training will be provided for career advancement. The position also offers flexible working arrangements and a competitive salary, fostering a supportive work culture.