1st Line IT Support Specialist | Client-Facing Tech Help

Get Staffed Online Recruitment Limited; Leicester; On-site; GBP 23,000 - 24,000; Full time

Job summary

A technology-focused Mortgage Network in Leicester is seeking an IT Support Assistant to provide first-line IT support. This office-based role requires excellent customer service and communication skills, along with the ability to manage multiple workloads effectively. The ideal candidate will have experience with Office 365 and SharePoint. Benefits include a company pension and health programme. You must already have the right to work in the UK.

Benefits

Company pension

Health and wellbeing programme

Sick pay

Qualifications

• Experience of working under pressure and prioritizing workloads.
• Ability to manage multiple workloads effectively.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide first-line IT support for internal and third-party systems.
• Log and resolve ongoing incidents, service requests, and problems.
• Educate others on current systems when required.

Skills

Customer service skills

Communication skills

Experience with Office 365

Knowledge of systems of control

Education

IT qualification

Tools

SharePoint

Job description

A technology-focused Mortgage Network in Leicester is seeking an IT Support Assistant to provide first-line IT support. This office-based role requires excellent customer service and communication skills, along with the ability to manage multiple workloads effectively. The ideal candidate will have experience with Office 365 and SharePoint. Benefits include a company pension and health programme. You must already have the right to work in the UK.