1st Line IT Support Engineer (Leicester) — Hybrid

Randstad Sourceright; East Midlands; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading recruitment service provider in East Midlands is seeking a proactive 1st Line Support Engineer to enhance their Traffic Enforcement team. The role involves providing first-line support, fault finding, and system monitoring, ensuring optimal operation of digital solutions. Candidates should possess strong customer resolution skills and a readiness to learn new technologies. This position is office-based with potential for hybrid working in the future.

Qualifications

• Strong customer resolution experience is essential.
• Excellent communication skills are required.
• Willingness to learn new technology is necessary.

Responsibilities

• Provide telephone support and first-line fault finding.
• Utilize the InView Fault Management system for issues.
• Generate and analyze system performance reports.

Skills

Strong customer resolution experience

Excellent communication skills

An open mind and willingness to learn new technology

Tools

InView Fault Management system

MS Office

Job description

A leading recruitment service provider in East Midlands is seeking a proactive 1st Line Support Engineer to enhance their Traffic Enforcement team. The role involves providing first-line support, fault finding, and system monitoring, ensuring optimal operation of digital solutions. Candidates should possess strong customer resolution skills and a readiness to learn new technologies. This position is office-based with potential for hybrid working in the future.