1st Line IT Support Engineer - Hull

Principal IT; United Kingdom; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading IT consultancy in Hull is seeking a 1st Line IT Support Engineer to provide essential support for their clients and systems. Responsibilities include diagnosing technical issues, managing backups, and setting up new systems. The ideal candidate will have a passion for professional growth and strong communication skills. The role offers a competitive salary of £27,000-£30,000 per annum along with favorable holiday allowance and a company pension scheme.

Benefits

Favorable holiday allowance

Company contributed pension scheme

Qualifications

• Passion for continuous professional development.
• Full UK driving licence.
• Excellent communication skills.

Responsibilities

• Provide desktop and server support.
• Diagnose and resolve technical issues within SLAs.
• Log and escalate IT issues to the Senior IT Engineer.
• Monitor backups and perform test restores.
• Set up and configure new laptops and desktops.

Job description

1st Line IT Support Engineer - 27,000/ 30,000 per annum - Hull

Principal IT are working with an IT consultancy organisation that are looking for a 1st line IT support engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward‑thinking IT team, undertaking certified and on premise training covering numerous systems and software.

Reporting to the IT Manager, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence.

Key Responsibilities

• Provide desktop and server support
• Diagnose and resolve technical issues within SLAs
• Logging technical issues to our IT Helpdesk
• Escalate IT issues to the Senior IT Engineer where necessary
• Responsible for monitoring backups and test restores
• Undertake small to medium‑sized IT projects as instructed by a Partner
• Support and maintain MS Server/Desktops
• Setting up and configuring new laptops and desktops
• Install authorised software to laptops and desktops
• Ensuring all systems have adequate Antivirus Software
• Creation of new users accounts (AD and Email)
• Management of Active Directory
• Management and Support of Firewall devices
• Patching of client networks
• Ensuring all client's technical information is documented and kept up to date
• Highlighting of any areas where replacement equipment is needed
• Ensuring all software purchased licensing is recorded and maintained
• Setting up new users and disabling expired accounts by excellent communication with clients (AD & email) and following our company systems.
• Outstanding communication with your team and our clients

The Package

If successful our client is offering a salary of 27,000/ 30,000 per annum, favourable holiday allowance, company contributed pension scheme.

How to Apply

If you are interested in hearing more about this 1st line IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.