1st / 2nd Line IT Support Engineer

SER (Staffing) Ltd; Horsham; On-site; GBP 30,000; Full time

Job summary

An established IT services provider in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to provide hands-on technical support. You will resolve IT issues for a wide range of clients, while ensuring excellent customer service. Ideal candidates should have experience in IT support and strong knowledge of Microsoft 365 and Windows environments.

Qualifications

• Experience in a 1st or 2nd Line IT Support role.
• Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking.
• Excellent problem-solving and communication skills.

Responsibilities

• Respond to helpdesk tickets and troubleshoot hardware, software, and network issues.
• Support Windows environments, Microsoft 365, and general networking setups.
• Install, configure, and maintain IT systems and equipment.

Skills

Problem-solving

Communication

Customer service

Knowledge of Microsoft 365

Tools

Windows 10/11

Active Directory

Job description

1st / 2nd Line IT Support Engineer – Horsham - £30,000

An established and forward‑thinking IT services provider based in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who’s passionate about technology, problem‑solving, and delivering excellent customer support.

The Role :

You’ll be providing hands‑on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress.

Key Responsibilities :

• Respond to helpdesk tickets and troubleshoot hardware, software, and network issues
• Support Windows environments, Microsoft 365, and general networking setups
• Install, configure, and maintain IT systems and equipment
• Escalate complex issues to senior engineers where needed
• Deliver a high standard of service and communication to all users

About You :

• Experience in a 1st or 2nd Line IT Support role
• Strong knowledge of Microsoft 365, Windows 10 / 11, Active Directory, and basic networking
• Excellent problem-solving and communication skills
• A proactive, customer‑focused approach to work
• Full UK Driving Licence and acces…