12553 - Branston Records Management Service - Records Officer

Ministry of Justice; Branston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A government department in Branston is seeking a motivated individual for a key onsite role. The position focuses on providing essential records management services and ensuring colleagues have timely access to information. Ideal candidates will possess strong customer service skills and the ability to build relationships, while managing records securely and accurately. Successful applicants will work independently within a strong team culture, meeting service level agreements and adapting to changing priorities.

Qualifications

• Must be able to learn quickly and adapt to changing priorities.
• Strong customer service skills and ability to build relationships.
• Ability to work independently with minimal supervision.

Responsibilities

• Ensure colleagues have access to the right information.
• Respond to requests within service level agreements.
• Manage records securely, confidentially, and accurately.

Job description

What we do

We work to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public. We are responsible for the following parts of the justice system:

• courts
• prisons
• probation services
• attendance centres

Working in partnership with other government departments and agencies to reform the criminal justice system, to serve the public and support the victims of crime. We are also responsible for making new laws, strengthening democracy, and safeguarding human rights.

Background

The Branston Records Management Service (RMS) team sits within the MoJ’s Security and Information Directorate, which has a broad range of responsibilities including information management and records compliance. As part of the Directorate’s Information Services Division, our aim is to ensure the MoJ holds information in compliance with legislation; that all information is correctly stored, accessible, and shared appropriately; and our information is protected, and the risks managed. We believe that knowing what information and records we have and having the right information available at the right time by those who need it or request it, is at the heart of an excellent justice system.

The Branston RMS team have responsibility for providing essential records management services to departments within MoJ including HM Courts & Tribunals Service (HMCTS), HM Prison & Probation Service (HMPPS), Shared Services Centre to name just a few. The team deal with requests for records held both on and off-site with our third-party storage provider in addition to managing records within our custody; ensuring they are kept in accordance with the relevant legislation and retention policies.

Role Purpose

We are looking for a motivated individual who must be able to learn quickly and adapt to changing priorities in a demand led environment. The team have a strong customer service culture, providing a key service across the Ministry of Justice so the ability and skill to build strong professional relationships on both an individual and team basis is very important. The role is important as it ensures that colleagues across the MoJ are supported to carry out their role/duties by having access to the right information at the right time, by responding to requests within service level agreements.

Once fully trained, you will work independently with minimal supervision following guidance and internal policies and will be responsible for making your own decisions. Your work must be carried out securely, confidentially and accurately. This role is for onsite working only.