12151 - Operational Support Grade - HMP Onley (Prison Support Role)

HM Prison and Probation Service; Onley; On-site; GBP 20,000 - 28,000; Full time

Job summary

A public sector organization in Onley seeks individuals for various responsibilities including overseeing prisoner supervision, ensuring facility security, and engaging with visitors. Ideal candidates will possess good judgment and teamwork skills, with no formal qualifications necessary. Effective communication in English is essential. This role involves a range of duties including patrols, mail handling, and emergency response, offering a significant contribution to the facility's operations.

Qualifications

• No formal qualifications required.
• Must communicate confidently in English (Welsh if specified).

Responsibilities

• Secure entry and exit of staff, visitors, vehicles; conduct searches.
• Patrol perimeter fence areas; watch for suspicious activity.
• Operate prison radio system; monitor CCTV.
• Welcome visitors; escort if needed.
• Monitor & log incoming mail; report contraband.
• Lock cell doors; ensure prisoners accounted for.
• Photograph prisoners; process property and parcels.
• Supervise prisoners; exchange clothing and property.
• Deliver and collect food trolley; sometimes use electric tug.
• Maintain PIN phone logs and requests.
• Understand national/local policies; respond to incidents.

Skills

Good judgement

Common sense

Responsibility

Teamwork

Confident communication in English

Job description

Travel & Transport

Prison estates are in rural areas; a driving licence & own transport helpful but not essential unless specified.

Shift & Timing

Shift start and finish times are fixed. You must arrive punctually.

Responsibilities

• Gate duties – secure entry and exit of staff, visitors, vehicles; conduct searches.
• Patrol perimeter fence areas; watch for suspicious activity.
• Control room – operate prison radio system; monitor CCTV.
• Visitor reception – welcome visitors; escort if needed.
• Mail – monitor & log incoming mail; report contraband.
• Night duties – lock cell doors; ensure prisoners accounted for.
• Reception – photograph prisoners; process property and parcels.
• Prisoner supervision – supervise prisoners; exchange clothing and property; escort with officers.
• Food delivery – deliver and collect food trolley; sometimes use electric tug.
• Driving duties – collect mail from sorting office; may lift heavy sacks.
• Phone calls – maintain PIN phone logs and requests.
• Procedures – understand national/local policies; respond to incidents and emergencies.

Qualifications & Skills

No formal qualifications required. Good judgement, common sense, responsibility and teamwork essential. Must communicate confidently in English (Welsh if specified).

Eligibility

UK nationality or settled EU, etc.