Warehouse Success Specialist - Customer Ops & SLAs

Bigblue; Châtres; Sur place; EUR 32 000 - 34 000; Plein temps

Résumé du poste

Bigblue seeks a Warehouse Success Specialist to operate from our Fashion Hub, splitting time between Châtres and Ferrières to ensure reliable, smooth, and compliant warehouse execution and a five-star customer experience.

You will link warehouse operations with quality standards and performance, handle escalations, coordinate with internal teams, and drive process improvements in a fast-growing e-commerce logistics environment.

Qualifications

• Minimum 2 years in a customer-facing role.
• Fluency in English.
• Excellent organizational and prioritization skills.
• Solution-oriented mindset and good communication.
• Experience in logistics, e-commerce, or operations is a plus.

Responsabilités

• Respond to customer requests, advise them, and ensure high-quality follow-up.
• Manage escalations and coordinate internal stakeholders.
• Ensure end-to-end resolution from analysis to closure.
• Monitor KPIs and SLAs; ensure contractual commitments are met.
• Collaborate with Account Management for portfolio development.
• Forecast orders, deliveries, and peak activity to anticipate workload.
• Assess feasibility of custom requests and help prepare quotes.
• Proactively propose effective solutions (processes, packaging, cut-offs).
• Support on-site improvements to quality and timelines.

Connaissances

Customer-facing experience

Fluent English

Organizational skills

Communication

Problem solving

Outils

Excel

Google Sheets

WMS

Description du poste

Bigblue seeks a Warehouse Success Specialist to operate from our Fashion Hub, splitting time between Châtres and Ferrières to ensure reliable, smooth, and compliant warehouse execution and a five-star customer experience.

You will link warehouse operations with quality standards and performance, handle escalations, coordinate with internal teams, and drive process improvements in a fast-growing e-commerce logistics environment.