Chargé(e) de Relation Client Entrepôt - Châtres / Ferrières - CDI

Bigblue; Châtres; Sur place; EUR 32 000 - 34 000; Plein temps

Résumé du poste

Bigblue seeks a Warehouse Success Specialist to operate from our Fashion Hub, splitting time between Châtres and Ferrières to ensure reliable, smooth, and compliant warehouse execution and a five-star customer experience.

You will link warehouse operations with quality standards and performance, handle escalations, coordinate with internal teams, and drive process improvements in a fast-growing e-commerce logistics environment.

Qualifications

• Minimum 2 years in a customer-facing role.
• Fluency in English.
• Excellent organizational and prioritization skills.
• Solution-oriented mindset and good communication.
• Experience in logistics, e-commerce, or operations is a plus.

Responsabilités

• Respond to customer requests, advise them, and ensure high-quality follow-up.
• Manage escalations and coordinate internal stakeholders.
• Ensure end-to-end resolution from analysis to closure.
• Monitor KPIs and SLAs; ensure contractual commitments are met.
• Collaborate with Account Management for portfolio development.
• Forecast orders, deliveries, and peak activity to anticipate workload.
• Assess feasibility of custom requests and help prepare quotes.
• Proactively propose effective solutions (processes, packaging, cut-offs).
• Support on-site improvements to quality and timelines.

Connaissances

Customer-facing experience

Fluent English

Organizational skills

Communication

Problem solving

Outils

Excel

Google Sheets

WMS

Description du poste

We are looking for our Warehouse Success Specialist.

The role will be based in our Fashion Hub, sharing time between two warehouses: Châtres and Ferrières.

In the context of strong growth and a demanding environment, we are looking for a Chargé(e) Relation Client / Warehouse Success Specialist who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution, serving our customers and teams.

Compensation: €31,500 - €33,500 a year

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 220+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 9 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.

The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

As a Warehouse Success Specialist you will

Increase customer satisfaction

• Respond to customer requests, advise them, and ensure high-quality follow-up
• Manage escalations (proactive & reactive) and coordinate internal stakeholders
• Ensure end-to-end resolution (analysis, action plan, communication, closure)
• Ensure compliance with contractual commitments (SLAs) and KPIs
• Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams.
• Contribute to the portfolio’s business development (opportunities, needs, projects) in close collaboration with Account Management
• Collect and share forecasts (orders, deliveries, peak activity periods) to anticipate workload and coordinate with the site
• Assess the operational feasibility of custom requests and help prepare quotes
• Proactively propose suitable solutions (processes, packaging, cut-offs, options, etc.).
• Monitor customer metrics and identify potential risks early on
• Prepare and participate in steering committee meetings (activity updates, improvement plans, projects)
• Implement proactive communication (operational updates, recommendations, incident prevention)
• Contribute to improving on-site routines and processes (quality, timelines, customer experience)

You’ll succeed in this role if you:

• +2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.).
• Fluency in English
• Excellent organizational and prioritization skills (handling multiple tasks, managing emergencies).
• Excellent interpersonal skills, solution-oriented approach
• Ability to learn quickly
• Hands‑on approach to act quickly and understand operational issues
• Proficient with tools (Excel/Google Sheets; WMS is appreciate) and tracking metrics/KPIs
• Passion for continuous improvement and problem‑solving
• Experience in logistics, e-commerce, or operations is appreciate