Warehouse Success Specialist - Client Experience & Ops

Bigblue; Val Saint-Olaf; On-site; EUR 31,500 - 33,500; Full time

Benefits offered by this job

Health and life insurance

Job summary

Bigblue is seeking a Warehouse Success Specialist to join our on-site team at Châtres and Ferrières in France. This role acts as the key link between warehouse operations, quality standards, and customer experience, ensuring reliable and compliant execution for our clients.

You will respond to customer requests, manage escalations, and coordinate with internal stakeholders while supporting portfolio growth and continuous improvement across KPIs. Fluent English is required.

Qualifications

• +2 years of experience in a customer-facing role (customer service, operations, or coordination)
• Fluency in English
• Excellent organizational and prioritization skills (handling multiple tasks)
• Excellent interpersonal skills with a solution-oriented mindset
• Ability to learn quickly and adapt to a fast-paced environment
• Strong customer focus and proactive approach to issue resolution
• Hands-on approach to act quickly and understand operational issues
• Proficient with tools (Excel/Google Sheets; WMS is appreciated) and tracking KPIs

Responsibilities

• Increase customer satisfaction by addressing requests, advising customers, and ensuring high-quality follow-up.
• Support portfolio growth through collaboration with account management and forecasting to anticipate workload.
• Drive continuous improvement by monitoring metrics, proposing improvements, and aligning on-site processes with quality standards.

Skills

English fluency

Organizational skills

Interpersonal skills

Problem solving

Fast learner

Customer focus

Hands-on approach

Tools

Excel/Google Sheets

WMS

Job description

Bigblue is seeking a Warehouse Success Specialist to join our on-site team at Châtres and Ferrières in France. This role acts as the key link between warehouse operations, quality standards, and customer experience, ensuring reliable and compliant execution for our clients.

You will respond to customer requests, manage escalations, and coordinate with internal stakeholders while supporting portfolio growth and continuous improvement across KPIs. Fluent English is required.