CDI Chargé(e) de Relation Client Entrepôt - Châtres / Ferrières

Bigblue; Val Saint-Olaf; Sur place; EUR 31 500 - 33 500; Plein temps

Avantages offerts par ce poste

Health and life insurance

Résumé du poste

Bigblue is seeking a Warehouse Success Specialist to join our on-site team at Châtres and Ferrières in France. This role acts as the key link between warehouse operations, quality standards, and customer experience, ensuring reliable and compliant execution for our clients.

You will respond to customer requests, manage escalations, and coordinate with internal stakeholders while supporting portfolio growth and continuous improvement across KPIs. Fluent English is required.

Qualifications

• +2 years of experience in a customer-facing role (customer service, operations, or coordination)
• Fluency in English
• Excellent organizational and prioritization skills (handling multiple tasks)
• Excellent interpersonal skills with a solution-oriented mindset
• Ability to learn quickly and adapt to a fast-paced environment
• Strong customer focus and proactive approach to issue resolution
• Hands-on approach to act quickly and understand operational issues
• Proficient with tools (Excel/Google Sheets; WMS is appreciated) and tracking KPIs

Responsabilités

• Increase customer satisfaction by addressing requests, advising customers, and ensuring high-quality follow-up.
• Support portfolio growth through collaboration with account management and forecasting to anticipate workload.
• Drive continuous improvement by monitoring metrics, proposing improvements, and aligning on-site processes with quality standards.

Connaissances

English fluency

Organizational skills

Interpersonal skills

Problem solving

Fast learner

Customer focus

Hands-on approach

Outils

Excel/Google Sheets

WMS

Description du poste

About The Role

We are looking for our Warehouse Success Specialist.

About The Role

We are looking for our Warehouse Success Specialist. The role will be based in our Fashion Hub, sharing time between two warehouses: Châtres et Ferrières. In the context of strong growth and a demanding environment, we are looking for a Chargé(e) Relation Client / Warehouse Success Specialist who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution, serving our customers and teams.

Location:Châtres et Ferrières | Full time | On-site

Compensation: €31,500 - €33,500 a year

About The Job

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 220+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 9 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.

The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

As a Warehouse Success Specialist you will

Increase customer satisfaction

• Respond to customer requests, advise them, and ensure high-quality follow-up
• Manage escalations (proactive & reactive) and coordinate internal stakeholders
• Ensure end-to-end resolution (analysis, action plan, communication, closure)
• Ensure compliance with contractual commitments (SLAs) and KPIs
• Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams

Support portfolio growth

• Contribute to the portfolio’s business development (opportunities, needs, projects) in close collaboration with Account Management
• Collect and share forecasts (orders, deliveries, peak activity periods) to anticipate workload and coordinate with the site
• Assess the operational feasibility of custom requests and help prepare quotes
• Proactively propose suitable solutions (processes, packaging, cut-offs, options, etc.)

Continuous improvement & management

• Monitor customer metrics and identify potential risks early on
• Prepare and participate in steering committee meetings (activity updates, improvement plans, projects)
• Implement proactive communication (operational updates, recommendations, incident prevention)
• Contribute to improving on-site routines and processes (quality, timelines, customer experience)

You'llsucceedinthisroleifyou:

• +2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.)
• Fluency in English
• Excellent organizational and prioritization skills (handling multiple tasks, managing emergencies)
• Excellent interpersonal skills, solution-oriented approach
• Ability to learn quickly
• Strong customer focus
• Hands-on approach to act quickly and understand operational issues
• Proficient with tools (Excel/Google Sheets; WMS is appreciate) and tracking metrics/KPIs
• Passion for continuous improvement and problem-solving
• Experience in logistics, e-commerce, or operations is appreciate

Why join Bigblue

• A high-impact role: an incredible opportunity to learn quickly in a rapidly growing environment
• A company led by its founders, with an innovative and supportive culture
• A rapidly expanding company: join a well-funded company where your work will yield immediate and visible results
• International environment: work closely with headquarters teams in an international setting
• Health and life insurance coverage

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.