Responsable Relations Clients Entrepôts - Evreux

Bigblue; Évreux; Sur place; EUR 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

MacBook provided

Health insurance

Office in Paris

Wellness perks (ClassPass)

Résumé du poste

Bigblue is hiring a Manager Warehouse Success to lead the Warehouse Success team on-site at one of our warehouses. You will serve as the senior link between warehouse operations, quality standards, and customer satisfaction, driving reliable, scalable, and compliant execution while developing the team.

You will own escalation management, ensure KPIs and SLAs across accounts, and support portfolio growth by partnering with Account Management and leading strategic reviews.

Qualifications

• +5 years of experience in a customer-facing or operations role.
• At least 2 years in a management position.
• Fluency in English.
• Experience in logistics or operations.

Responsabilités

• Lead and develop the Warehouse Success team, coaching and setting objectives.
• Own escalation management and ensure timely, structured resolutions.
• Drive KPIs and SLAs across accounts; oversee portfolio billing and forecasting.
• Collaborate with Account Management to identify growth opportunities.

Connaissances

Leadership

People management

Customer focus

Analytical thinking

Outils

Excel

Google Sheets

WMS

Description du poste

Evreux | Full-time | Fluent

At Bigblue, we're building the logistics backbone for the next generation of commerce.

Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon's exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there.

Since 2018, we've built a tech-driven fulfilment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfilment space across Europe, we ship millions of orders every month. And we're nowhere near done!

Backed by €20M+ in funding, we're expanding across Europe and building the operating system that will power modern commerce operations at a global scale.

At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigour of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you're in the right place.

About the role

You will join one of Bigblue's warehouses and work on-site daily.

In a context of strong growth and a demanding environment, we are looking for a Manager Warehouse Success who will lead the Warehouse Success team and serve as the senior link between warehouse operations, quality standards, and customer satisfaction. The goal is to drive reliable, scalable, and compliant execution across the portfolio, while developing and supporting the team.

Lead & develop the Warehouse Success team

• Manage, coach, and support a team of Chargé(e)s Relation Client / Warehouse Success on a daily basis
• Set clear objectives, monitor individual performance, and run regular 1:1s and team rituals
• Ensure the team has the right tools, processes, and knowledge to operate efficiently
• Foster a culture of ownership, customer focus, and continuous improvement within the team

Drive customer satisfaction at portfolio level

• Own escalation management for the most critical or complex situations, ensuring fast and structured resolution
• Ensure the team consistently meets contractual commitments (SLAs) and KPIs across all accounts
• Act as the senior point of contact for key customers during operational incidents or strategic reviews
• Oversee billing monitoring and ensure consistency and accuracy across the portfolio

Support portfolio growth

• Partner closely with Account Management to identify growth opportunities and anticipate customer needs
• Lead or contribute to strategic customer reviews and steering committee meetings
• Consolidate and share forecasts (orders, deliveries, peak periods) to align site capacity planning
• Validate the operational feasibility of complex or custom requests and support quote preparation

Operational excellence & continuous improvement

• Define and roll out on-site routines, standards, and best practices for the Warehouse Success function
• Identify systemic risks across the portfolio and implement proactive action plans
• Drive process improvement initiatives that impact quality, turnaround times, and customer experience
• Collaborate with site operations, tech, and AM teams to ensure end-to-end alignment
• Lead analytics initiatives to support continuous improvements

Desired profile

• +5 years of experience in a customer-facing or operations role, with at least 2 years in a management position
• Fluency in English
• Experience in logistics or operations
• Passion for continuous improvement and operational problem-solving
• Strong leadership and people management skills, with the ability to develop a team in a fast-paced environment
• Excellent organizational and prioritization skills across multiple accounts and workstreams
• Structured, solution-oriented mindset with a hands-on approach
• Strong customer focus and ability to build trust with demanding clients
• Proficient with tools (Excel / Google Sheets; WMS is a plus) and comfortable working with metrics and KPIs

Why join Bigblue

High impact role:Be at the center of our growth journey and help shape the team that will power Bigblue’s future.

Founders-led companywith an innovative, caring culture.

Fast-growing scale-up:Join a well-funded, early-stage company where your work will have immediate and visible results.

International environment:Work across Paris, Madrid, London, and our European warehouse network.

Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).

10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.

ClassPass membership for fitness & wellness.

MacBook or any setup you need — your choice of equipment to do your best work.

100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions andembracing diversity in experiences and backgrounds is what makes us stronger.