Customer Success Leader – E‑commerce Logistics

Bigblue; Paris; Hybride; EUR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Meal voucher

MacBook provided

Health insurance

ClassPass membership

Office in Paris 9th

International environment

Résumé du poste

Bigblue in Paris is seeking a Customer Success Specialist to own a portfolio of small to medium merchants in a hybrid Paris setting. You will build lasting relationships, prevent churn, and drive expansion by identifying upsell opportunities.

You’ll monitor account health, resolve issues, and collaborate with product and ops to improve merchant experiences. Fluency in French and English is required, with 2+ years in client-facing roles.

Qualifications

• 2+ years of experience in a client-facing role.
• Fluent in French and English.
• Exceptional organizational and time-management skills.
• Excellent interpersonal skills.
• Detail-oriented and problem-solver.

Responsabilités

• Own the success of a portfolio of small to medium merchants.
• Monitor account health metrics and detect risks early.
• Handle escalations autonomously from identification to resolution.
• Identify upsell and expansion opportunities within your business unit.
• Build lasting relationships to reduce churn and increase merchant satisfaction.
• Contribute to merchant experience improvements through playbooks and templates.

Connaissances

Client-facing

Organizational skills

Interpersonal skills

Detail-oriented

Analytical mindset

Fast learner

Customer-centric

Bilingual in FR/EN

Description du poste

Bigblue in Paris is seeking a Customer Success Specialist to own a portfolio of small to medium merchants in a hybrid Paris setting. You will build lasting relationships, prevent churn, and drive expansion by identifying upsell opportunities.

You’ll monitor account health, resolve issues, and collaborate with product and ops to improve merchant experiences. Fluency in French and English is required, with 2+ years in client-facing roles.